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CIOs Embrace Custom Application Development by SAP America, Inc.
May 17, 2012 - (Free Research) In a recent IDG survey, nearly two-thirds of CIOs & other senior executives surveyed listed improving customer satisfaction among the top three factors driving the need for custom application development.
The global state of the PMO: The IT perspective by ComputerWeekly.com
May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
The Global State of the PMO 2012 by ComputerWeekly.com
May 17, 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.
Smart Organisations by ComputerWeekly.com
October 26, 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.
Information security breaches survey 2012 by ComputerWeekly.com
April 24, 2012 - (Free Research) Rising security breaches cost UK billions over the last 12 months as cyber attacks reached record levels, according to the 2012 Information Security Breaches survey.
Privileged Access Management Report Survey Results and Best Practices by FoxT
March 15, 2012 - (Free Research) FoxT and Echelon One conducted a study to identify the persistent threats and appropriate actions that enterprises should consider when implementing effective server access controls. View now to uncover key findings and best practices for protecting against insider threats and the risk of theft and misuse of intellectual property and customer data.
2011 IOUG Data Security Survey: Databases More at Risk Than Ever by Oracle Corporation
October 15, 2010 - (Free Research) IT professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely, or they’re not sure what to expect, over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up.
Harvey Nash CIO Survey: New Decade, New Opportunies? by ComputerWeekly.com
April 01, 2010 - (Free Research) In this year’s report you will be able to see analysis presented on a global basis, compare trends across continents and explore country-by-country overviews. The results show that the CIO community is wrestling with significant pressures as the Great Recession fades into history and a new decade, with a new competitive landscape, emerges.
Fighting fraud in government by ComputerWeekly.com
January 13, 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.
Improving business processes and customer satisfaction with Cloud Applications by SAP America, Inc.
May 24, 2012 - (Free Research) Many organizations struggle when it comes to improving sales, driving customer satisfaction, collaborating with business partners, and maximizing value of applications. Access this virtual environment for a bevy of content that can help you conquer your greatest business struggles ranging from optimizing sales to the cloud and beyond.
Ponemon Global Study on Mobility Risks by Websense, Inc.
February 01, 2012 - (Free Research) With the proliferation of mobile devices only progressing, it’s important fully to understand this trend to know how to build a robust security strategy to mitigate risks. This resource uncovers key findings based on a survey of 4,640 IT pros, exploring the major security issues of mobility and what they are doing to effectively address them.
Business leaders agenda 2012 by ComputerWeekly.com
March 16, 2012 - (Free Research) This report from KPMG identifies business priorities across a wide range of geographies and industries, and assesses the economic outlook.
Amplify Customer Understanding with ERP Solutions by Advent Global Solutions Inc.
March 14, 2012 - (Free Research) Read this white paper to explore 5 key strategies to enhance customer satisfaction and discover how to leverage enterprise resource planning (ERP) technology to meet this objective.
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
The Evolving Threat Landscape by Juniper Networks, Inc.
September 2011 - (Free Research) This paper surveys emerging threats, profiles theirhighly organized perpetrators, and reviews some of the revolutionary technologies that make these attacks so persistent and effective.
Realizing The True Payoffs of Speech Analytics by Enkata Technologies
April 2012 - (Free Research) This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
IT Managers Speak Out about Cloud Security by Intel
April 2012 - (Free Research) While organizations are eager to adopt cloud computing, the security challenges that this environment introduces has some implementation plans on hold. This video discusses the results of a survey of 200 IT professionals that focused on top cloud challenges and security issues. Review key findings that can provide insights on security in the cloud.
Cloud Security Insights for IT Strategic Planning by Intel
April 2012 - (Free Research) Cloud computing offers many benefits, but it's hard to ignore the security challenges that this dynamic environment can introduce. To combat these risks, you need an effective cloud security strategy in place. This white paper reviews key findings from a survey of 200 IT pros that can help you maximize data protection in the cloud.
Using Unified Customer Data Visibility to Improve Revenue, Retention and Satisfaction by DataFlux Corporation
June 2011 - (Free Research) While immediate value is achievable through improved data quality and standardization, without well-defined goals for measured improvements to visible business processes the technical morass threatens project success. In this paper, we review some barriers to success of Master Data Management (MDM) programs.
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