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Virtualization | Enterprise Resource Planning (ERP) | Customer Relationship Management (CRM) | Business Intelligence Solutions | Storage Management | Enterprise Systems Management | Business Process Management (BPM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Disaster Recovery

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Fast, Affordable SAP for Mid-market Chemicals: Advance your Business Agility by Atos Origin November 04, 2009 - (Free Research) This product brochure highlights how mid-market Chemicals companies now have a full SAP solution specifically designed for them through the collaboration of Atos Origin and SAP. The solution is a rapid implementation of SAP and ongoing support services with per-user pricing that fits the budget of this target market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel July 01, 2009 - (Free Research) This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc January 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc. March 2009 - (Free Research) Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Where Angels Fear to Tread: The Problems of Keyword Search in E-Discovery by FTI Technology November 2009 - (Free Research) In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc. HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Titan 3000 Demo by BlueArc Corp. August 2009 - (Free Research) BlueArc's Titan 3000 Series is the next generation of intelligent platforms for file services designed to meet the requirements of today's sophisticated enterprise data centers and high performance applications with new levels of storage performance, scalability and reliability. (PRODUCT DEMO) VIEW ABSTRACT | GO TO

Practical and Flexible Business Process Automation with Numara FootPrints 9 by Numara Software February 2009 - (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc. September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change. (TRIAL SOFTWARE) GO TO

ESG: Building a Comprehensive Information Retention Strategy with HP by Hewlett-Packard Company October 2008 - (Free Research) This paper examines the risks and costs organizations face if they do not make the appropriate investments in hardware and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting customers' information retention strategies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative by BoxTone October 2009 - (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Savings Made Simple: Rethink Your User Desktops by Citrix October 2009 - (Free Research) Desktop virtualization—the replacement of physical desktops with virtualized versions hosted and delivered from the datacenter—not only allows you to equip your users more efficiently and cost-effectively; it enables a broad range of strategies for reducing cost, improving service and providing more agile support to the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Giving Nurses More Time to Care by LogMeIn, Inc. September 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by HP, Vmware and AMD July 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent June 2009 - (Free Research) As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete SAP Support Solution: How Oracle User Productivity Kit Complements SAP Solution Manager by Oracle Corporation December 2008 - (Free Research) This white paper describes SAP Solution Manager, its use within the context of ASAP implementation methodology, and how Oracle User Productivity Kit integrates with it to provide complete and complementary support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mercury Network Storage System by BlueArc Corp. August 2008 - (Free Research) The BlueArc Mercury™ Server is a next generation network storage platform that consolidates capacity across multiple applications and simplifies storage management for businesses with mid-range storage requirements - without compromising performance and scalability. (DATA SHEET) VIEW ABSTRACT | GO TO

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