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Enterprise Technology: Food and Beverage by SoftBrands, Inc. April 2008 - (Free Research) This podcast is the compilation of three individual podcast which were done in 2007, in which the food safety issues were discussed regarding inventory control, lab trace and yield management as it pertains to food and beverage manufacturing. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Ensuring Enterprise-Wide Compliance: The Department of Labor by Infor. March 2008 - (Free Research) Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Datex Order Management System OMS: Automation for Order Processing by Datex Corporation. July 2008 - (Free Research) Datex EX Order Management System is a real-time order control system that allows users to access company’s information virtually anywhere using the internet. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optim Data Growth Solution for Oracle E-Business Suite by IBM. Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim™ Data Privacy Solution by IBM. The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM. IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

7 Leading Applications of Business Intelligence Software by MicroStrategy June 2008 - (Free Research) This paper explores the leading business intelligence (BI) applications across industry verticals. It is useful for business users just learning about BI applications, as well as for project managers and report developers looking for best practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expensewatch.com: T&E Expense Reports, A/P Invoice Management & Purchasing by ExpenseWatch.com. Expensewatch.com offers best-of-breed modules for Travel & Entertainment Expense Reports, Purchasing, and A/P Invoice Management that work together as a fully integrated suite or stand alone separately.  (ASP) GO TO DETAILED REPORT

Is there any Strategy in Your Strategic Plan? by Actuate Corporation. May 2008 - (Free Research) Strategy is the common thread of an integrated planning and management system, and forms the basis for communicating the organization's approach for improving mission effectiveness for stakeholders. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Management: Optimizing Performance for Superior Customer Service by CRMindustry.com (E-mail this company) March 2004 - (Free Research) Of the myriad pressures faced by call center managers in today's customer-centric business environments, staffing remains the most challenging. It's no wonder that up to 75% of call center costs revolve around personnel. These challenges are forcing contact center managers to seriously consider the way they manage their workforces. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leadership and Corporate Culture by CRMindustry.com (E-mail this company) January 2004 - (Free Research) A key function of support leadership is creating and maintaining a successful corporate culture - and the process is much more specific and practical than defining missions and visions. This white paper examines what drives the corporate cultures of successful support operations, and seven roles that leaders play in managing these cultures. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Workforce Optimization: Combining People, Processes and Technologies by CRMindustry.com (E-mail this company) August 2004 - (Free Research) While delighting customers is of the highest priority for customer service-driven businesses, it's not the only one: in order to satisfy customers, management must also satisfy the individuals responsible for serving those customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Healthy Dose of Remote Access for Healthcare Organizations by Citrix Online - GotoMyPC July 2008 - (Free Research) More healthcare workers than ever before are performing at least part of their jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond… (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Workday Solutions: Human Capital Management by Workday. Change is the one constant in business. Workday Human Capital Management is designed to help your organization develop its global workforce. People are your company's most valuable resource. Commit to growing not only your business, but also your people.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Strategic Role of IT Culture in Business Performance by Citrix Online-GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Calculating Utilization by Citrix Online-GotoAssist June 2008 - (Free Research) This paper reviews existing TPSA benchmark data regarding utilization targets and services mix. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP in the Clouds: Business Integration that works by Workday. June 2008 - (Free Research) You're invited to join Workday VP of Integration Annrai O'Toole as he reveals the company's vision for making integration a seamless function of core HR and financial systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday. June 2008 - (Free Research) A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Steps to Creating Next Generation of Enterprise Business Solutions by Workday. June 2008 - (Free Research) Workday sees an opportunity to deliver revolutionary improvements at all levels of application development, Workday is capturing this opportunity by embracing innovation from the ground up. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global at the Core: The Business and Technology Benefits of Workday’s Global Approach to Enterprise Applications by Workday. July 2008 - (Free Research) This white paper explains how Workday has built modern, global enterprise application solutions that effectively transform enterprise business by providing superior information, agility, control, and economics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

4 steps to achieve effective enterprise finance: A revolutionary approach by Workday. June 2008 - (Free Research) Workday applications’ functionality models the way that businesses operate, with the flexibility to adapt the technology to fit your unique business requirements today, but perhaps more importantly, as they change over time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Success Story: Communications - AT&T by Genesys Co. May 2008 - (Free Research) Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. After careful consideration, it chose Informiam to meet that goal. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

New Case Study: Protecting Mission Critical HR Applications by Third Brigade January 2008 - (Free Research) This case study shows you how to create a centralized security management console and flexibly customize, deploy and manage appropriate host-based intrusion protection across multiple tiers of your company's applications. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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