Business Process Automation | Business Process Management (BPM) | Workflow Automation | Customer Relationship Management (CRM) | Business Intelligence Solutions | Customer Service (General) | Enterprise Resource Planning (ERP) | Sales Management | Customer Data Integration | Compliance Management/ Sarbanes-Oxley Compliance

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CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com August 24, 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recruitment Technology: Quality Candidates and Quality Process by SAP America, Inc. July 18, 2011 - (Free Research) This analyst brief from the Aberdeen Group explores the recent trend of recruitment automation. Continue reading for access to the value findings and to learn how automation can provide better quality candidates without increasing the time or cost of the hiring process. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc. January 20, 2012 - (Free Research) In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc. January 20, 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Enterprise Manager 11g Configuration Management Pack by Oracle Corporation April 30, 2010 - (Free Research) This white paper takes a three-pronged approach to configuration management: simplifying the management of your IT infrastructure; improving the level of service you provide your end users; and enforcing compliance with real-time change detection for files, database objects, users, and processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase August 2005 - (Free Research) In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Analytical Masses by IBM July 2011 - (Free Research) This research presents a demonstrable connection between analytical adoption, and elevated business performance. This report is based on feedback from 222 executives in May and June 2011, across the globe. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Webcast: Connecting Customer Experience Management to Increased Revenue by Ektron, Inc. January 2012 - (Free Research) Join us for an exclusive webcast and hear from Forrester Research about how you can prepare to drive key business outcomes through your digital marketing efforts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase July 2005 - (Free Research) In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Working the Way Salespeople Work by Oracle Corporation September 2008 - (Free Research) Read this white paper to learn how SaaS implementations of CRM provide an entry point to data that more directly serves salespeople's needs with easy-to-use solutions that help them increase productivity and drive more revenue. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. (IT BRIEFING) VIEW ABSTRACT | GO TO

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Sales and Operations Planning Maturity Levels and Key Solution Criterion by SAP America, Inc. May 2011 - (Free Research) This Aberdeen Group Research Brief explores the current business challenges faced by companies striving for success with respect to sales and operations planning (S&OP). It delves into the priority allocated to S&OP, the maturity levels associated with S&OP, and the role of technology enablers. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation September 2011 - (Free Research) This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top five tips for avoiding automation mistakes by CA Technologies. June 2011 - (Free Research) Automation is sometimes seen as a cure-all for IT departments looking to cut costs, but IT pros who implement this technology need to be sure they apply it correctly to really save money. This e-guide from SearchDataCenter.com, explores which mistakes are common when it comes to implementing automation. (EGUIDE) VIEW ABSTRACT | GO TO

How Time Warner Cable Increased Sales Using Location Intelligence by Pitney Bowes Group 1 Software April 2008 - (Free Research) Pitney Bowes MapInfo® location intelligence solutions enable Time Warner Cable to more quickly and accurately identify new customers and increase sales. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth. (EBOOK) VIEW ABSTRACT | GO TO

Time to Build the “Last Mile” by IBM November 2011 - (Free Research) As the global economy slowly heals, finance leaders are looking to fulfill the promise of the last 20 years. Much of the hard work has been done, the infrastructure largely in place. The challenge is to build upon this platform to drive dramatic improvement in the quality and value that finance delivers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top Five Obstacles Companies Face and How to Overcome Them by SAP America, Inc. January 2012 - (Free Research) This white paper addresses five obstacles that small businesses and midsized companies face. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MPI Group: The Informed Manufacturer — Tips, Tricks and Tactics for High-Tech Manufacturers by SAP America, Inc. July 2011 - (Free Research) For high-tech manufacturers, even a brief delay in design, production, or distribution can severely limit sales and profitability. With so much at risk, speed and accuracy are imperative. Read this white paper to learn what practices, processes and systems will keep your high-tech manufacturing organization on the cutting edge. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Beyond EDI: How a Smart Invoice Network Reorders P2P to Drive Global e-Invoicing and Collaboration with All Suppliers by Ariba, Inc. January 2012 - (Free Research) In this white paper, learn best practices for automating workflow and AP to increase accuracy, overall business efficiency, and decrease costs to improve your AP operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Tips for Data Center Consolidation and Standardization by HP November 2011 - (Free Research) This resource examines the consolidation and standardization necessary for high-efficiency data centers. Discover the top ten tips to ensure data center consolidation success. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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