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Oracle Data Guard 11g Data Protection and Availability for Oracle Database by Oracle Corporation December 05, 2011 - (Free Research) This white paper discusses how Oracle Data Guard 11g redefines expectations for data protection solutions by providing the management, monitoring and automation software to create synchronized standby databases that protect data from failures, errors and corruptions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Data Guard with Oracle Database 11g Release 2 by Oracle Corporation December 20, 2010 - (Free Research) Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality by IBM September 11, 2009 - (Free Research) This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Qos: What Is It? Why Do We Need It? by Global Knowledge December 2008 - (Free Research) QoS can be used in converged networks to provide voice packets priority access to resources, or it can be used to differentiate data packets from different application stream and provide access to resources according to policy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Wireless - Aironet 350 Series by Cisco Systems The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin October 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CA Interactive IT Executive Series: Application Lifecycle Management Part 2 by CA Technologies. June 2011 - (Free Research) As organizations recover from the global recession and begin to look to more efficient and effective expansion of services provided to end-users, many organizations are struggling with how to thrive as IT environments become more and more complex. Learn how to deliver exceptional quality of experience during application delivery. (VIDEO) VIEW ABSTRACT | GO TO

10 Warning Signs that Your ERP System is Killing Your Business by Plex Systems April 2009 - (Free Research) This paper describes the warning signs that an ERP system is killing a business, and suggests how companies can thrive with a new approach to business systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 10 worst practices for Technical Support and how to overcome them by NTR Global November 2011 - (Free Research) Delivering superior service and support is more important than ever as companies strive to differentiate themselves from the competition. In many organizations, service quality is governed by self-harming "worst practices" instead of productive best practices. Learn what these practices are and how to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social-Powered Enterprise by Salesforce.com February 2012 - (Free Research) This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. (EBOOK) VIEW ABSTRACT | GO TO

Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. January 2012 - (Free Research) Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc. January 2012 - (Free Research) In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

INFORMATION FOR SUCCESS: Enterprises Standardize on Oracle Database 11g by Oracle Corporation September 2011 - (Free Research) This customer reference booklet contains a sample of real business results that organizations around the world, across a variety of industries, have achieved by upgrading and standardizing on Oracle Database 11g. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Database Consolidation onto Private Clouds by Oracle Corporation August 2011 - (Free Research) Consolidating databases onto a private cloud is a new model for the delivery of database services. Private clouds consolidate servers, storage, operating systems, databases, and mixed workloads onto a shared hardware and software infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies. December 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM January 2012 - (Free Research) This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Butterfly Effect on Data Quality: How small data quality issues can lead to big consequences by Talend August 2011 - (Free Research) This white paper explores the butterfly effect of poor data quality on CRM, ERP, billing, data warehouse, and other enterprise systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Carrier Ethernet Revenue through Service Differentiation by InfoVista Corporation December 2011 - (Free Research) Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation. (VIDEO) VIEW ABSTRACT | GO TO

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service by Tealeaf January 2012 - (Free Research) In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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