Customer Relationship Management (CRM) | Storage Management | Disk-based Backup & Storage/ RAID | Customer Service (General) | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Virtualization | Application Management and Maintenance | Backup Systems and Services | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases

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Essential Guide to Storage Virtualization by Hewlett-Packard Company September 01, 2009 - (Free Research) Read this guide for expert advice on updating your storage system with virtualization. Covered here are the pros and cons of three architectures, a buying guide and vendor comparisons, a breakdown on how storage virtualization relates to disaster recovery, and a list of vendor resources. (EGUIDE) VIEW ABSTRACT | GO TO

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation January 08, 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9 September 10, 2009 - (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Pocket E-Guide: Web 2.0: Problem or Paranoia? by Sophos Inc. November 16, 2009 - (Free Research) Web 2.0 has radically changed the way information is disseminated and consumed. However, there must be controls in place to create a security balance that prevents serious risks. This Pocket E-Guide reviews the pros and cons of various Web 2.0 strategies for security and compliance. Find out if updating employee usage policies is enough. (EGUIDE) VIEW ABSTRACT | GO TO

Windows Server 2008 Backup Tool - A Review of Its Features by Global Knowledge October 2008 - (Free Research) This white paper presents some of the more significant pros and cons of the Server 2008 version of the backup tool that debuted in Windows Vista. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Podcast by Cast Iron Systems March 2009 - (Free Research) Hear this Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Oracle and Cast Iron Systems: Delivering an Integrated CRM Experience - Webcast by Cast Iron Systems March 2009 - (Free Research) View this Webcast and complimentary Podcast to discover how you can rapidly synchronize your sales and customer service data with a variety of on-premise and on-demand systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Presentation Transcript: High-performance NAS by BlueArc Corp. November 2009 - (Free Research) This presentation transcript reviews current NAS trends including high-availability clustered storage to address growing storage needs and today's media-rich file environments and more. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

E-Guide: Software Requirements Management by IBM November 2009 - (Free Research) This E-Guide provides an expert overview of software requirements management and examines issues with requirements-based testing, software requirements documentation, requirements creep, and requirements use cases. (EGUIDE) VIEW ABSTRACT | GO TO

Presentation Transcript: Online Backup FAQ by i365, A Seagate Company November 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

High Performance NAS by BlueArc Corp. October 2009 - (Free Research) Read this special report that reviews current NAS trends including high-availability clustered storage to address growing storage needs and today's media-rich file environments and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Online Backup FAQ by i365, A Seagate Company October 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Storage Decisions Virtual Seminar: Backing Up Virtual Machines by Storage Decisions November 2009 - (Free Research) The Storage Decisions Virtual Seminar, "Backing Up Virtual Machines" addresses the challenges in backing up and recovering virtual machines residing in a virtual infrastructure. (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Storage Decisions UK Virtual Seminar: Backing Up Virtual Machines by Storage Decisions November 2009 - (Free Research) The Storage Decisions Virtual Seminar, "Backing Up Virtual Machines" addresses the challenges in backing up and recovering virtual machines residing in a virtual infrastructure (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

SharePoint E-Zine Vol.2: Practical IT Strategies for Enterprise Collaboration by SearchWinIT September 2008 - (Free Research) This eZine explains planning global enterprise SharePoint deployments, creating custom global search scopes in SharePoint and top tips for harnessing Microsoft SharePoint governance. (EZINE) VIEW ABSTRACT | GO TO

'Lights Out' IT Management -- Automate Problem Identification & Resolution by Dorado Software September 2008 - (Free Research) Lights-Out IT Management refers to the automation of both problem identification and problem resolution. The successful implementation of Lights-Out IT Management is built upon an integrated system that provides three key management functions: find, configure, and monitor. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Efficient Next Gen Datacenter: Doing More with Less - Podcast by Hewlett Packard Company and Intel March 2009 - (Free Research) Listen to this Podcast to learn how to build a dynamic IT infrastructure and pro-actively manage your data center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Efficient Next Gen Datacenter: Doing More with Less by Hewlett Packard Company and Intel March 2009 - (Free Research) View this Webcast to learn how to build a dynamic IT infrastructure and pro-actively manage your data center. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Webinars to Engage Prospects by Citrix Online August 2009 - (Free Research) View this on-demand Webinar to hear Ken Molay, president of Webinar Success, share tips to help you prepare and deliver Webinars that build enthusiasm among prospects, leading to easier sales communications and higher conversion percentages. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite May 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans by McAfee, Inc. August 2009 - (Free Research) McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS). (DATA SHEET) VIEW ABSTRACT | GO TO

Reassessing Server Costs for Mid-Size Companies – An on-demand Webcast by Sun Microsystems, Inc. and Intel Corporation September 2009 - (Free Research) View this webcast to gain insight into how upgrading your aging infrastructure can grow your bottom line. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Managed VoIP: More Cost Effective Than You Think by Orange Business Services July 2009 - (Free Research) Currently over 600 Orange Business Services customers use their VPNs to transport voice and data. Some use a do-it-yourself model; others use a fully managed model. If you're looking for value, the fully managed approach is the less costly and higher quality alternative. Read this paper to find more details about pros and cons of each choice. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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