IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Availability, Performance and Problem Management | Change and Configuration Management | Problem Ticket Management | Customer Self-service/ e-Self Help | Application Management and Maintenance | Business Process Management (BPM) | Help Desk and Call Management | Enterprise Systems Management | Compliance Management/ Sarbanes-Oxley Compliance

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Optimizing Service Desk Value by FrontRange Solutions Inc. December 23, 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Learning Computing: Why object orientated programming works. by ComputerWeekly.com January 05, 2012 - (Free Research) Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. (JOURNAL ARTICLE) VIEW ABSTRACT | GO TO

Using Routers within an MPLS WAN Cloud by Global Knowledge November 22, 2010 - (Free Research) This paper outlines the things you must consider when thinking about the feasibility of replacing a WAN provider’s provider (P) and provider edge (PE) devices with routers. This paper examines these considerations in greater detail, to see where any potential problems might arise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Seven Types of Power Problems by APC by Schneider Electric February 2009 - (Free Research) This white paper will describe the most common types of power disturbances, what can cause them, what they can do to your critical equipment, and how to safeguard your equipment, using the IEEE standards for describing power quality problems (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving My Common SMB Business Problems Through Virtualization - Dell and VMware vSphere 4.0 for SMBs by Dell and VMware March 2011 - (Free Research) SMBs everywhere are facing common business problems such as reducing IT operating costs, protecting valuable data, maintaining application availability, and cutting power consumption - just to name a few.  Access this webcast for a look at these specific problem and how virtualization can help overcome them. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Information Security Services - PCI Compliance: Has your QSA thrown you under a bus? by Dell SecureWorks UK May 2011 - (Free Research) Check out this white paper to learn the different problems organizations have faced with their QSA's, how to recognize these problems, and how to avoid hiring a QSA that will present these problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sharepoint Insider E-Zine Issue 26 by SearchContentManagement January 2012 - (Free Research) This edition of the SharePoint e-zine, sponsored by AvePoint, examines ways that a sound SharePoint governance plan can help avoid deployment problems, ensuring the success of an implementation. Don Jones discusses how to avoid some of the costs and long-term problems associated with SharePoint growth. (EZINE) VIEW ABSTRACT | GO TO

OSPF Scaling and Summarization by Global Knowledge November 2010 - (Free Research) This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CCNA-Level Troubleshooting by Global Knowledge November 2010 - (Free Research) This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

12 Things to Know When Troubleshooting Your Network by Global Knowledge December 2008 - (Free Research) This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly – 20 December 2011: Read this week’s issue, featuring: retail IT issues for Christmas; the cost of software failure; the founder of agile development by ComputerWeekly.com December 2011 - (Free Research) In this week's issue of Computer Weekly, we look at the key technologies that retailers are turning to for IT-enabling customers' Christmas shopping. We examine research revealing the huge cost of application software that fails to meet requirements; and we talk to one of the pioneers of agile software development. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

VDI Storage: Capacity and performance requirements for VDI implementation by Dell Compellent October 2011 - (Free Research) This SearchVirtualStorage.com VDI FAQ guide can help you by outlining how to design your VDI solution, the impact VDI has on storage, how to solve capacity and performance problems in a VDI environment and more. (EGUIDE) VIEW ABSTRACT | GO TO

How to tackle internet filtering and reporting by ComputerWeekly.com November 2010 - (Free Research) In an environment where access to a secure computing device is governed and controlled by inherently secure protocols, the problem still remains of how access to untrusted environments such as the Web is controlled. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learn How Our Partnership with The University of Texas at Austin will Accelerate Cloud Computing Research by SunGard Availability Services January 2012 - (Free Research) Explore the partnership of SunGard Availability Services and the University of Texas at Austin through the Cloud Computing Research Center. Find out how they are jointly solving problems that are of particular relevance to cloud and distributed computing. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Guide: Expert tips for consolidating servers and avoiding sprawl by Dell, Inc. and Microsoft December 2011 - (Free Research) This expert e-guide from SearchWindowsServer.com explains how you can leverage virtualization and other techniques to reduce the costs of running servers. Plus, obtain exclusive advice and answers to frequently asked questions about developing an effective server consolidation plan. (EGUIDE) VIEW ABSTRACT | GO TO

Uptime and the Value of Clustering for Linux Servers by Global Knowledge August 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Security Troubleshooting: Part I-- Connectivity Through ASA or PIX Firewalls by Global Knowledge May 2009 - (Free Research) This white paper is the first in a three-part series, each of which examines the challenge of implementing network security on equipment from Cisco Systems while maintaining the connectivity requirements of the business or enterprise. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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