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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Call Recording with BlackBerry Smartphones by BlackBerry
May 03, 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
Pros & Cons of Scale-out and Scale-up NAS by Red Hat
January 2012 - (Free Research) This E-Guide is here to help walk you through the decision-making process and determine which NAS solution is right for you. In this guide you'll learn the pros and cons of scale-out and scale-up NAS options, discover six industries that should always use scale-out systems and more.
SQL Server Insider E-Zine - Volume 2 by SearchSQLServer.com
May 2012 - (Free Research) Are you going to upgrade to SQL Server 2012? This edition of SQL Server Insider sets out to help you decide whether the investment is worth it or not. Read this edition to learn if several IT pros are going to upgrade and why, how this release will affect the database marketplace and pros and cons of actually upgrading.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
Cloud Security Knowledge Center: Governance, Risk and Compliance by SearchCompliance.com
May 2012 - (Free Research) <p>Security concerns are the top barrier to cloud computing implementation. This virtual seminar foucses on the various governance, risk, and compliance cocerns that security pros have with transitioning to the cloud. Discover how to evaluate a cloud security provider's controls, key GRC issues in the cloud, and much more.</p>
Current Analysis: Red Hat JBoss Enterprise SOA Platform by Red Hat
April 2012 - (Free Research) <p>Read this white paper to uncover exactly what sets Red Hat JBoss Enterprise SOA Platform apart from other vendors. Gain an in-depth overview of the product and how it has evolved to become a marketplace leader. Weigh the pros and cons of a Red Hat investment and decide if it's the right move for you.</p>
Security on a Budget by Global Knowledge
May 2011 - (Free Research) This expert white paper establishes the ultimate IT security goal: the most reliable preventative and detective security system possible with the least amount of capital expenditure. From common sense solutions to revolutionary concepts, instructor James Michael Stewart challenges IT pros to explore his methods of saving money on company security.
OSPF Scaling and Summarization by Global Knowledge
November 2010 - (Free Research) This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.
Windows 7 Review Guide by Global Knowledge
May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
Cloud Storage for Primary or Nearline Data by SearchStorage.com
October 2011 - (Free Research) Learn about cloud storage options for primary/nearline storage. We'll cover the pros and cons of using cloud storage, describe new technologies that help bridge the gap between physical data center resources and cloud services, and provide some tips on using hybrid cloud storage.
Acquiring Confidence In Your Ability To Recover Data When You Need It by Syncsort
March 2012 - (Free Research) Learn what recovery challenges are still plaguing IT pros today, and learn how you can achieve 100% recovery confidence through continuous and ongoing testing. Also learn about the challenges associated with traditional backup and recovery technologies in today's data-intensive environments and discover how to overcome these pitfalls.
E-Guide: Get a Grip: Storage for Desktop Virtualization by Dell, Inc.
March 2012 - (Free Research) How much storage do you need to support a virtual desktop deployment? Discover how you can leverage capacity planning to balance performance and the high cost of storage and bandwidth in this expert e-guide. Plus, explore the pros and cons of storage virtualization and evaluate which storage strategies work best for your organization.
E-Guide: IT budget Planning Turns to Virtualization, Deduplication by Quantum Corporation
April 2009 - (Free Research) Technologies such as virtualization and deduplication are getting special attention for their long-term cost saving potential, according to several storage pros on the front lines. Read this e-guide to learn about two organizations’ IT dilemmas and how they are handling them in this tough economic climate.
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