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Your search for keyword: Organizational Call Center returned 647 results.
 
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
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How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Securing Layer 2 by Global Knowledge
February 12, 2010 - (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2.
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What is Virtualization? by Dell and VMware
May 01, 2009 - (Free Research) In the traditional IT approach, every new software application required a new server. This added costs to every project and deployment took days to weeks. This also drove server sprawl. Watch this demo for an animated explanation of how virtualization addresses common data center challenges.
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Sustainable IT virtualization helps Earth Rangers accommodate 100 percent growth while saving 90 percent on data center space and 85 percent on energy costs by Dell and VMware
March 01, 2009 - (Free Research) When it was time to refresh the headquarters' IT infrastructure, the Earth Rangers IT group knew that any new computer systems had to meet their own high environmental standards. In this case study, you'll learn why they decided to create a virtualized server infrastructure using solutions from Dell and VMware and the benefits achieved.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation
September 17, 2009 - (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
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Data Centre Strategy, G-Cloud & Applications Store for Government Programme – Founding Principles by ComputerWeekly.com
February 07, 2011 - (Free Research) The overriding goals for Data Centre Consolidation, the G-Cloud and the Applications Store for Government are:Reduce ICT costs;Provide open competition and create a vibrant marketplace enabling the best product at the best price;Create flexibility.
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ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
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Improving Organizational Performance Through Pervasive Business by SAP America, Inc.
March 31, 2009 - (Free Research) Explore the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. This IDC white paper highlights market trends that point toward more pervasive use of BI solutions.
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The Key to Successful Data Integration and Data Warehouse Initiatives in Healthcare by Cisco Systems, Inc.
January 24, 2012 - (Free Research) Organizational trust in data may be the single largest barrier to business intelligence (BI) success in the health care industry today. Access this resource to learn how an automated enterprise job scheduler and automated process optimization tools can ensure that your data is accurate and consistent.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Advanced Collaboration Tools to Drive Innovation

 by Hewlett-Packard Company
February 22, 2012 - (Free Research) This resource explores how two IT giants teamed up to fund IT in higher education facilities. Inside, learn how education leaders are discovering new ways to facilitate the effective use of Information and Communication Technologies (ICT) in order to increase student learning and maximize the mission of their institutions.
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Consolidated Storage for Virtualized Server Environments by Oracle and Intel
January 26, 2011 - (Free Research) This research brief is based on a recent Tech Target survey with more than 200 storage administrators and IT professionals in mid-sized and enterprise-class companies, and focuses on how these decision-makers view the storage-related challenges that result from server virtualization.
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Practical Fundamentals for Master Data Management by DataFlux Corporation
January 31, 2011 - (Free Research) In this paper we look at the levels of maturity and capability necessary for deploying enterprise wide initiatives, such as comprehensive MDM, and ponder why these initiatives stall. Read on to learn more.
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Building blocks for data center DNA by Dell, Inc. and Intel
April 25, 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
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ERP and Environmental Footprint Management for Manufacturers by IFS
January 11, 2012 - (Free Research) This white paper examines not only the technologies, but the organizational dynamics necessary to successfully implement an environmental footprint management program that can encompass all organizational impacts on the environment.
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How to keep your IT agile through cloud computing services by ComputerWeekly.com
December 07, 2010 - (Free Research) Is your IT able to keep up with the constant pace and demands in enabling organisational agility?
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Computer Weekly - 8 May 2012: The changing face of retail IT by ComputerWeekly.com
May 08, 2012 - (Free Research) In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now.
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Business Intelligence and Corporate Performance Management a Host Analytics and Cervello primer by Host Analytics, Inc
April 13, 2012 - (Free Research) This brief paper discusses why business intelligence and corporate performance management are critical capabilities of overall performance management.
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What Every IT Manager Needs To Know About Project Management by Global Knowledge
May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.
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