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Business Process Management (BPM) | Human Resource Management | Professional Services Automation | Employee Performance (EPM)/ Talent Management | Business Intelligence Solutions | Workforce Management | Human Capital Management | Enterprise Resource Planning (ERP) | Employee Relationship Management (ERM) | Recruiting, Staffing and Applicant Tracking

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Deliver Full Workforce Optimization and Build the Optimal Service Solution by SERVICEPower. February 2008 - (Free Research) A large field service force is the primary cost in a service organization, yet it is only relatively recently that IT tools have been available to maximize the productivity of this part of the organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ServicePower - Strengthening the Service Chain by SERVICEPower. ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies (E-mail this company) Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Fire & Security Success Story by SERVICEPower. June 2006 - (Free Research) Service organizations are becoming increasingly aware of the need to automate their field service operations, which includes the introduction of scheduling, route optimization, and mobile technology. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Sales Performance Optimization: 2007 Survey Results and Analysis by Cisco Systems, Inc September 2008 - (Free Research) This report represents input from professionals directly involved in the management of their organizations sales forces. Professionals were questioned regarding their sales teams performance across 100+ different metrics. Read now to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best of Breed Solutions for Workforce Management by Acumen Data Systems March 2008 - (Free Research) The workforce is your most valuable asset. Learn how you can choose the right solution to solve your most pressing workforce related challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Future of the Enterprise Application: Key Trends in the shift from in-house to on-demand by Workday. June 2008 - (Free Research) A new generation of on-demand business applications has matured that is designed specifically to meet the challenges of the 21st Century workplace. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Recruiting in the new Social Networking environment: Successfully incorporating Web 2.0 into the hiring process by iCIMS July 2008 - (Free Research) Many of the new social media tools can be leveraged by recruiters in order to aid in their recruitment efforts and gain a competitive advantage. This white paper explains how. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Enterprise-Wide Compliance: The Department of Labor by Infor. March 2008 - (Free Research) Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is It Time to Share? Five Ways to Improve Employees’ Access to Applications by Cisco Systems, Inc October 2008 - (Free Research) In this document network resellers share five important strategies for improving applications access. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Compensation Planning Solutions: Building the Business Case by Workscape June 2008 - (Free Research) Regardless of industry or company size, employee compensation represents one of the single largest items on the P&L statement— sometimes the largest. Properly and effectively managing that expense—and achieving even razor-thin marginal improvements— can yield compelling benefits in numerous key areas. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Automating Performance Management: Five Common Mistakes to Avoid by Workscape June 2008 - (Free Research) This white paper describes some of the missteps and lessons learned from implementing automated performance management and what companies can do to avoid them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

7 Steps to a Healthier Wellness Program by Workscape June 2008 - (Free Research) Wellness programs can play a vital role in lowering costs, improving the employee’s health, reducing risks, and increasing productivity. Follow these 7 steps to a healthier program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Productivity, Internet Abuse, and How to Improve One by Eliminating the Other by Bloxx, Inc. September 2008 - (Free Research) This white paper explains the effect of Internet abuse on employee productivity, which is huge and not fully appreciated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Instant Messaging Tough Enough for Business: No Server Required by Cisco Systems, Inc September 2008 - (Free Research) This white paper discusses the important benefits that business Instant Messaging (IM) can provide to any sized organization, the risks faced from unmanaged use of IM, and the factors that must be addressed as organizations plan their upgrade. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Tips to Stay Competitive by Cisco Systems, Inc August 2008 - (Free Research) Read this whitepaper to learn 10 tips for using network technology to help your business work more efficiently. Discover how to cut costs, improve customer satisfaction, and stay ahead of the competition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Strategies to Boost e-Procurement Project Success & Guarantee Cost Savings by coupa.com September 2008 - (Free Research) This white paper explains Seven Strategies To Boost e-Procurement Project Success & Guarantee Cost Savings. Follow these strategies and you’ll be sure to see a very rapid, immediate payoff. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Financial Services Firms (Part 1 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses only on the financial services segment of the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Offers Value To Small And Medium Businesses: Global Study Indicates Several Benefits For SMB Professional Services Firms (Part 3 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses on the professional services segment of the market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Strategic Role of IT Culture in Business Performance by Citrix Online-GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

9 Indicators It's Time to Replace Your Commission System by AcTEK April 2008 - (Free Research) Learn about a commission and compensation system that will drive ROI by supporting unlimited payment schedules and providing comprehensive reporting of all results delivered over the Web. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: 5 Ways to Improve Customer Service in a Down Economy by OpenSpan September 2008 - (Free Research) The Podcast will highlight 5 ways by which you can improve the customer experience in a highly cost effective manner. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Podcast: Selling the CIO on Business Services by Alcatel Lucent September 2008 - (Free Research) This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

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