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Metrics for Social Customer Service by SAP America, Inc. July 25, 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

The global state of the project management office by ComputerWeekly.com May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. (IT BRIEFING) VIEW ABSTRACT | GO TO

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight June 2008 - (Free Research) For every area of your datacenter, Sun Professional Services has created a tailored assessment service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP and Environmental Footprint Management for Manufacturers by IFS January 2012 - (Free Research) This white paper examines not only the technologies, but the organizational dynamics necessary to successfully implement an environmental footprint management program that can encompass all organizational impacts on the environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Governance Online Symposium -- E-discovery and the Cloud by SearchCompliance.com November 2011 - (Free Research) The cloud has the potential to radically change e-discovery. Cloud applications can help data integration and reporting, and eliminate redundancy and disparate data management apps in the enterprise. However, the cloud also increases security risks and introduces some loss of data control. (VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Seeing Through the Fog: Managing Application Performance in the Cloud - NetForecast by Riverbed Technology, Inc. May 2011 - (Free Research) This report introduces best practices for understanding and improving the performance of mission-critical networked applications and provides pointers for what to look for in a measurement tool in a WAN optimized environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Planning for and Managing the Future of your Network by Quest Software February 2012 - (Free Research) This white paper delivers best practices for helping you with network planning and expansion. From design considerations to business needs, get the information you need to build a successful network plan. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Efficient Management for Dynamic Data Centers by Dell, Inc. and Intel February 2011 - (Free Research) This interactive webcast explores ways to simplify infrastructure management to achieve the next level in IT efficiency. The hour-long event focuses on how Dell's Advanced Infrastructure Manager eliminates the silos that encumber IT management, enabling IT groups to manage servers, networks and storage as a single pool. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Real World Data Center Management: Part 3 by Dell, Inc. and Intel September 2011 - (Free Research) In this video, Christian Liem, Server Manager at Gensler, shares his views on capacity planning, automation, the value in standardizing IT resources, both the technology and the process for delivering it. Watch this video to learn more about the issues and progress on their virtualized environment. (VIDEO) VIEW ABSTRACT | GO TO

HP Converged Infrastructure - Unleash Your Potential by ePlus Technology February 2012 - (Free Research) To combat IT sprawl, many businesses are turning to server virtualization. However, virtualized environments place huge demands on network and storage infrastructure. Discover how HP's converged infrastructure offers businesses a way to bring together all IT resources and eliminate sprawl. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building blocks for data center DNA by Dell, Inc. and Intel April 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel April 2011 - (Free Research) More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualization Management and Standardizing The Delivery of VMs by Dell, Inc. and Intel October 2011 - (Free Research) This expert presentation transcript describes one organization's approach to virtualization management, its primary drivers, and key components. Discover your various options for reclaiming resources and explore the benefits of standardizing around the delivery of VMs. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Virtualization Roadmap: Twists, Turns, and Key Considerations by Dell, Inc. and Intel October 2011 - (Free Research) This expert presentation transcript explores key management factors you should consider as you navigate your virtualization initiative, including licensing, memory capabilities, and more. Hear about one company's virtualization roadmap and determine whether it aligns with your own virtualization plans. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Dell Advanced Infrastructure Manager by Dell, Inc. and Intel August 2010 - (Free Research) This white paper describes a solution that provides visibility into both physical and virtual data center resources, thereby simplifying the provisioning process. Learn more about this tool and its key capabilities here. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Real World Data Center Management: Part 1 by Dell, Inc. and Intel September 2011 - (Free Research) In this video, Lee Dehmer, IT Manager at Gearbulk Inc, speaks about the benefits of virtualization at their organization. He shares his insight on benefits of pooling all their resources, servers, storage and networking, into a single, virtual infrastructure. Watch this video to learn more. (VIDEO) VIEW ABSTRACT | GO TO

Your Cloud, Your Business: Perspectives from Verizon and VMware by VMware, Inc. April 2011 - (Free Research) Like the idea of cloud computing but seek a provider that supports the applications you already have? How can you be sure you get the needed security with an external cloud? Learn how IT organizations can extend their virtualized environment to the secure Enterprise Cloud to improve business agility, ensure security and manage costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerate the Journey to Your Cloud with Cisco, NetApp, and VMware by NetApp January 2012 - (Free Research) This white paper introduces an end-to-end, unified virtual solution designed to lay the foundation for a successful cloud environment and quickly adapt to changing business needs. This technology can help your organization start saving time and operational costs across server, network and storage infrastructure layers. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2012 Trends to Watch: Storage by ComputerWeekly.com February 2012 - (Free Research) Ovum analyses data growth, big data, disk shortages, public cloud storage, flash memory, and other storage trends. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Perceptions of business technology in the 21st century by ComputerWeekly.com February 2012 - (Free Research) The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

The Disaggregation of the Enterprise Network by HP and Intel February 2012 - (Free Research) Market competition, innovation and a renewed focus on business requirements have led to a resurgence of multivendor network architectures. Access this resource to learn more about this renewed approach that can improve functionality and lower costs with little or no additional operational complexity. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Security risks that can affect your industry by Websense, Inc. February 2012 - (Free Research) As the threat landscape continues to evolve, the approaches to thwart them must also. But with emerging trends like social networking and the influx of mobile devices, ensuring adequate security is becoming more complex. In this expert resource, explore the security risks organizations face in today’s changing environment. (EGUIDE) VIEW ABSTRACT | GO TO

Expert approach to combining VDI and unified communications by Cisco Systems, Inc. January 2012 - (Free Research) This expert e-guide form SearchUnifiedCommunications.com explains how to best approach unified communications in a virtual desktop infrastructure. (EGUIDE) VIEW ABSTRACT | GO TO

Become a More Demand-Driven Organization by SAP America, Inc. September 2011 - (Free Research) Today’s global supply chains are marked by lack of visibility and long decision-making times that make it difficult to plan and execute with the speed and precision required by today's volatile markets. This paper explains how to establish a highly collaborative, demand-driven planning process that will help you overcome these modern challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK August 2010 - (Free Research) Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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