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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data De-duplication Experts by Quantum Corporation
June 2008 - (Free Research) Quantum's solutions allow data de-duplication technology to become part of a complete backup and retention solution set that also includes conventional disk backup, tape, and encryption, all supported with common management tools.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

CW+: Analyst's take: Benefits of Siemens product lifecycle management software for life sciences by ComputerWeekly.com
January 2011 - (Free Research) Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

The Case for Contract Management -- Why You Should Get Started Today by SAP America, Inc.
June 2011 - (Free Research) How well-versed are you in the three key areas of contract lifecycle management (CLM) that will give you the visibility to control your contracts and comply with regulations? Take this quick quiz to determine your contract competency and understand whether a CLM solution would benefit your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

An On-Demand Solution to Optimize Contract Management by SAP America, Inc.
April 2011 - (Free Research) Read this paper to learn three ways your company can get the most out of its contracts by ensuring that the agreements you enter into are low in risk and that contractual terms are being observed and met.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com
September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.
(IT BRIEFING) VIEW ABSTRACT | GO TO

The Avaya Collaborative Cloud by Avaya
March 2012 - (Free Research) The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering on high cloud expectations by ComputerWeekly.com
March 2012 - (Free Research) <p>Many firms are now planning to run mission critical workloads on public cloud, according to this research from Forrester and BMC.</p>
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS
January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Apps Stores by ComputerWeekly.com
March 2012 - (Free Research) Juniper Research analyses the growing market for mobile apps in this report extract.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

CW+: How to manage device lifecycles by ComputerWeekly.com
November 2010 - (Free Research) In a collaborative, de-perimeterised environment, if the device needs be trusted then the management of devices becomes critical when collaborating with another device, system or service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sprint Complete Collaboration: Hosted, Fully Managed UC Solution by Sprint
May 2012 - (Free Research) This video describes how to deliver unified communications (UC) quickly, easily, and to virtually any users in any location with a comprehensive, hosted, fully managed UC solution.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Streamlining the Management of Networking Services - Electronic Servicing through Online Tools by AT&T Corp
June 2006 - (Free Research) In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How One Bank Improved Their Crisis Management Communications by BlackBerry
April 2012 - (Free Research) <p>In this case study, learn how a bank improved their crisis management communications with help from BlackBerry Solution.</p>
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 2010 - (Free Research) The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future of Unified Communication: What’s in Store? by Sprint
May 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.
(EGUIDE) VIEW ABSTRACT | GO TO

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The future of Government operations: Digital citizen survey by ComputerWeekly.com
May 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.
(IT BRIEFING) VIEW ABSTRACT | GO TO

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