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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel
March 13, 2012 - (Free Research) This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Customer Spotlight - Comcast Reaps the Benefits of Integrated HR and Talent from SAP by SAP America, Inc.
July 18, 2011 - (Free Research) This IDC case study featuring Comcast explores the challenges the rapidly growing company faced, as well as the HR solutions which met and exceeded their needs.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Case Study: Coles Group Limited - Retailer streamlines HR delivery and cuts costs by Hewlett-Packard Limited
January 05, 2012 - (Free Research) Coles sought out HP's SAP payroll services to simplify and lower costs. Read on to learn more about HP's SAP payroll services.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®
April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®
March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SearchSAP.com E-Guide: Optimizing your SAP HR Application Strategy by SAP America, Inc.
May 09, 2012 - (Free Research) SAP recently released two new mobile apps aimed at increasing the scope of HR-related information that employees, executives, and managers can access outside the workplace. Read this expert e-guide to learn how to maximize the value of your HR initiatives by leveraging SAP’s new mobile technologies.
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Get Your HR Department Back on Track in 5 Easy Steps

 by Iron Mountain
March 13, 2012 - (Free Research) Organizing, indexing and storing info is paramount to HR departments today. This paper offers up five best practices for elevated HR efficiency. Read this and learn why reducing paper, employing a hybrid approach based on both paper and digital records, and joining forces with a trusted partner can enable swifter and more efficient operations.
(EGUIDE) VIEW ABSTRACT | GO TO

Why HR Is Your Greatest Resource by Workday
March 14, 2012 - (Free Research) If HR can achieve continuous real-time alignment of the workforce against strategic objectives, and incentivize managers to engage their employees without additional goal setting, HR can reduce business risk, improve results and create a more satisfied, high-performing organization. Read this paper to learn how to achieve this at your company.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices Related to Workforce Technologies by SuccessFactors
April 25, 2012 - (Free Research) <p>Watch this webcast to uncover HR research results that highlight tips and best practices for HR technologies including change management, user experience work, and levels of integrity.</p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Build an HR Analytics Center of Excellence by SuccessFactors
April 23, 2012 - (Free Research) <p>Read this white paper to learn how to justify investments in HR programs and technology through creating a HR analytics Center of Excellence (CoE) in three key steps. Learn the challenges you may encounter along the way, and quick tips for overcoming them.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HR Best Practices: Delivering Strategic Value to the Enterprise by SAP America, Inc.
December 31, 2009 - (Free Research) To be a true strategic partner to management, human resources (HR) requires process and systems excellence. HR needs to know the business — the drivers, mission, and challenges. Read this IDC white paper to learn how to achieve excellence in HR by focusing consistency, integration, insight, responsiveness, and agility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate Performance in Human Resources by SAP America, Inc.
January 27, 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategic Business Intelligence for HR: 6 HR Metrics No Executive Should Be Without by Ultimate Software
February 16, 2012 - (Free Research) Read this informative paper to learn how to choose the right BI tools to enable HR to increase productivity and cut costs. Learn why end-to-end human capital management (HCM) systems with built-in BI tools might be the best and easiest option for your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Special report on SAP by ComputerWeekly.com
December 15, 2010 - (Free Research) Enterprise resource leader, SAP founded in 1972, is facing the slow death of traditional on-premise ERP. Customers with shrinking IT budgets are opting to outsource more of their core business systems.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From HR Manager to HCM Strategist in 4 Easy Steps by Ultimate Software
February 10, 2012 - (Free Research) Human resource (HR) departments have learned that the key to elevating their strategic capabilities is through a strong business intelligence (BI) infrastructure. Read this white paper to learn the four easy steps to transition from being an HR manager to a human capital management (HCM) strategist.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Business Execution Through HR by SuccessFactors
April 26, 2012 - (Free Research) This webcast examines methods for driving business execution through HR initiatives and how it can lead to increased revenues.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Reporting & Workforce Intelligence eGuide for HR by Ultimate Software
February 27, 2012 - (Free Research) With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.
(EGUIDE) VIEW ABSTRACT | GO TO

Unlock the Full Value of Your Workforce with the Oracle Optimized Solution for PeopleSoft Human Capital Management by Oracle Corporation
October 11, 2011 - (Free Research) Read this white paper to learn how  the Oracle Optimized Solution for PeopleSoft Human Capital Management, mitigates the risk of deploying HCM solutions while delivering lower total cost of ownership (TCO), increased return on investment (ROI), and improved workforce productivity and performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Trends in HR Shared Service Delivery: Service Quality is Gaining Importance on the Agendas of Shared Service Decision-Makers by SAP America, Inc.
July 19, 2011 - (Free Research) This white paper demonstrates how, with the right organizational concepts and technology in place, shared services can deliver on promises for both lower costs and better service quality.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key Considerations for Federal Workforce Planning - 2012 by SuccessFactors
April 26, 2012 - (Free Research) With shrinking budgets and a number of employees set to retire, federal HR directors are having trouble with workforce planning. This white paper discusses how cloud-based workforce analytics and planning technologies can resolve these issues and help you regain control of workforce management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Always-On Enterprise: Mobilizing the HR-Workplace Connection by SAP America, Inc.
October 31, 2011 - (Free Research) This Bloomberg Businessweek paper presents recent study results indicating: how mobility is changing enterprise applications, data and processes, with a particular focus on human resources; the challenges of implementing mobile device access to enterprise applications; and the business value expected and realized from enterprise mobility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Rethinking Managed Print Services (MPS) by ComputerWeekly.com
November 08, 2011 - (Free Research) This paper from Quocirca outlines the need for Managed Print Services (MPS)  and why organisations that are operating a heterogeneous print environment should consider an independent MPS provider to proactively manage and transform their print infrastructure.
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