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CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com October 22, 2010 - (Free Research) Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Performing Sales Teams Use Electronic Signature by DocuSign, Inc. January 18, 2012 - (Free Research) This extensive survey from Aberdeen Group examines how various sales performers are using electronic signatures. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 18, 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited January 05, 2012 - (Free Research) Read this paper to learn more about HP's business processes services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Take Your Company to the Next Wave  of Sourcing Savings by Ariba, Inc. December 23, 2011 - (Free Research) Watch this webcast on collaborative sourcing to learn how to build a sustainable collaborative sourcing program, bring more "spend under management" or "procurement influence", and create the role of automated contract management and supplier performance management in strategic sourcing decision making processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

F&A Video: Discover the formula for better business outcomes by Hewlett-Packard Limited January 05, 2012 - (Free Research) Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations. (VIDEO) VIEW ABSTRACT | GO TO

Government Department saves millions in one of the world's largest modernizations by HP October 10, 2011 - (Free Research) This exclusive case study explores how one government department transformed their IT infrastructure by streamlining contracts to improve performance and productivity. Learn how they were able to design a new services framework model to provide access to supplier services and enhance collaboration. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A New View of Service Level Management by CA Technologies. December 08, 2011 - (Free Research) Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Selecting ERP software for manufacturing by Exact Software January 26, 2012 - (Free Research) In this podcast, Ray Wang, Vice President at Forrester Research, offers insight on how to build a business case for enterprise resource planning (ERP) during the economic downturn - and save money in the process. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 17, 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM). (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Software Licensing and Subscription by ComputerWeekly.com August 05, 2011 - (Free Research) This research from Freeform Dynamics, based on a survey of end users,  identifies the challenges faced by IT departments and suppliers on software licensing, and offers advice to organisations on dealing with software licensing. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix November 03, 2011 - (Free Research) Unplanned business disruptions come at a high cost.  In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What You Should Know about E-Signature Law by DocuSign, Inc. January 19, 2012 - (Free Research) Read this brief white paper to familiarize yourself with eSignature laws so that your company can gain a competitive edge and increase your business's productivity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies. December 07, 2011 - (Free Research) Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Driving the SLM process in ITIL: Why it should be your priority by CA Technologies. December 08, 2011 - (Free Research) The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Global Cloud Computing Adoption: Transformation Is In The Air by VMware, Inc. February 25, 2011 - (Free Research) This paper analyzes the benefits and drawbacks of outsourcing cloud services, examines the business benefits and risks, and provides the steps you should take for a successful implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Case for Electronic Signatures for Human Resources & Staffing by DocuSign, Inc. January 19, 2012 - (Free Research) This paper details the benefits of electronic signature systems and how they particularly assist the human resources industry. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the PMO: The IT perspective by ComputerWeekly.com May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. (IT BRIEFING) VIEW ABSTRACT | GO TO

HP Enterprise Cloud Services for SAP Applications: Reduce your IT investment and time to market with cloud-based application services by Hewlett-Packard Limited January 06, 2012 - (Free Research) Read this white paper to learn about Enterprise Cloud Services for SAP applications, scalable solutions offered on a three-month to multi-year contract on a pay-per-month, per-user, or per-instance pricing. Discover the many benefits these flexible services can offer your organisation.  (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The global state of the project management office by ComputerWeekly.com May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. (IT BRIEFING) VIEW ABSTRACT | GO TO

The Outsourcing Surge by SolovatSoft August 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Negotiation: A Primer for "Getting to Yes" by Global Knowledge January 2011 - (Free Research) This white paper focuses primarily on the negotiation process, different negotiation styles, and the various elements of communication that affect the outcome. When all is said and done, negotiation is the art and science of convincing the other party that your best outcome is good for them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation March 2011 - (Free Research) Communication Service Providers (CSPs) face significant challenges compared to their traditional business models built upon selling voice and data services over dedicated-circuit networks. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrated High Performance Disk-to-Disk Backup for Oracle Exadata by Oracle Corporation June 2011 - (Free Research) Read this Oracle white paper for expert insight into disk-to-disk backup for the Oracle Exadata Database Machine with the Sun ZFS storage appliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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