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Your search for keyword: Government Call Center Strategy returned 1120 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Computer Weekly – 20 March 2012: The open data revolution by ComputerWeekly.com
March 20, 2012 - (Free Research) In this week’s Computer Weekly, Cabinet Office minister Francis Maude talks about releasing government datasets to the public and why open data will drive the next industrial revolution. We also review the latest test version of Windows 8 and see how it shapes up for tablet computers and business users and much more.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Quick Start Guide to Disaster Recovery by VMware, Inc.
December 01, 2011 - (Free Research) Virtualisation has made disaster recovery planning more important than ever before. This ebook presents key findings concerning the implications of a disruption and offers best practices for properly protecting your virtual environment.
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Call Recording with BlackBerry Smartphones by BlackBerry
May 03, 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
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Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight
April 2008 - (Free Research) Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.
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G-Cloud Report: Data Centre Strategy, G-Cloud & Applications Store for Government Programme – Implementation Strategy by ComputerWeekly.com
February 2011 - (Free Research) The Data Centre Strategy, G-Cloud and Applications Store for Government Programme (hereafter the „G-Cloud Programme‟) are 3 of the 14 strands of the Government ICT Strategy.Phase 2 of the programme started in October 2009 and ran until the middle of February 2010.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 27 March 2012: What the Budget means for IT by ComputerWeekly.com
March 2012 - (Free Research) This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy.
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Data Centre Strategy, G-Cloud & Applications Store for Government Programme – Founding Principles by ComputerWeekly.com
February 2011 - (Free Research) The overriding goals for Data Centre Consolidation, the G-Cloud and the Applications Store for Government are:Reduce ICT costs;Provide open competition and create a vibrant marketplace enabling the best product at the best price;Create flexibility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Secure, easy-to-own networks for state and local governments by Hewlett-Packard Company
February 2012 - (Free Research) Access this resource to learn how the HP FlexNetwork architecture can rapidly provision and manage new applications and IT infrastructure in a highly secure and affordable manner. Discover how this modular strategy can enable IT managers to expand their networking environment as needed.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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Computer Weekly - 13 March 2012: The economics of private cloud by ComputerWeekly.com
March 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to private cloud. It also contains our RSA conference coverage of the latest IT security trends and the future for Microsoft's Trustworthy Computing initiative. And we discuss the role of apprenticeships in encouraging more young people to work in IT.
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Refactoring sensitive data access: the benefits of desktop virtualization for security by Citrix
January 2012 - (Free Research) This resource explores a secure-by-design IT strategy based on desktop virtualization to regain control over data and applications. Inside, dscover the benefits of desktop virtualization for security, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension
January 2012 - (Free Research) Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building blocks for data center DNA by Dell, Inc. and Intel
April 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM What's Your Analytics Quotient (AQ) Quiz? by IBM
October 2011 - (Free Research) Take our free AQ quiz now to learn your score. It’s quick, it’s easy, and it will put you on the path to better business outcomes, whether you’re an aspiring newcomer or an analytics master.
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The reality behind the hype: Government cloud computing by ComputerWeekly.com
November 2011 - (Free Research) This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud.
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Part 3: New Strategies for Data Center Storage and Networking by EqualLogic, Inc.
February 2008 - (Free Research) New products and strategies in data storage and networking, including storage virtualization, IP and Fiber Channel hybrids and the evolution of hard disk drive storage.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Achieving Business Agility with Application Grid by Oracle Corporation
December 2008 - (Free Research) Typical IT departments feature islands of isolated infrastructure, leading to inefficient use of servers. The "application grid" concept allows data centres to run more efficiently, using less hardware and less software. This paper explains.
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