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The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM February 07, 2012 - (Free Research) This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years. (EGUIDE) VIEW ABSTRACT | GO TO

The reality behind the hype: Government cloud computing by ComputerWeekly.com November 23, 2011 - (Free Research) This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Gartner: Decide now if you will become a money-making CIO by ComputerWeekly.com January 24, 2011 - (Free Research) This report from Gartner describes six distinctly different styles of "money-making CIO" that are likely to evolve between 2011 and 2020. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Gartner: Two-tier ERP suite strategy - considering your options by ComputerWeekly.com September 01, 2010 - (Free Research) Increasing numbers of companies are evaluating a two-tier enterprise resource planning (ERP) strategy; running separate lower-cost regional solutions for small-tomidsize subsidiaries, despite, in many cases, already rolling out a global ERP system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc. November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com November 2011 - (Free Research) In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

CW+ Gartner Research: The impact of cloud computing on suppliers in banking by ComputerWeekly.com July 2010 - (Free Research) Despite well-publicised concerns regarding security, compliance and data integration issues, banking institutions have begun embracing cloud computing across the services spectrum. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Prepare for Your Windows 7 Migration Crunch by VMware and NetApp May 2011 - (Free Research) A Windows 7 migration is necessary in the next few years, as Windows XP will become obsolete. This research paper highlights how to best prepare for a Windows 7 migration crunch. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Special Report on Oracle by ComputerWeekly.com December 2010 - (Free Research) This has been a landmark year for Oracle, the technology company headed by the charismatic and staggeringly wealthy Larry Ellison. Ellison, who is 65, has been chief executive officer since he founded Oracle in June 1977. He was listed the sixth richest person in the world in 2010. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Duet Enterprise by Microsoft and SAP Unlocks User Centric ERP With SharePoint by Microsoft May 2011 - (Free Research) Read this Gartner research to learn how to couple the tools contained in the latest release of Duet Enterprise with agile, user-centric development methodologies to deliver SAP enterprise resource planning (ERP) system data and processes to users in SharePoint (or Microsoft Office) environments without fragmentation of information and processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Road Ahead For SAP’s Business ByDesign: The Midmarket SaaS ERP App Suite Is Well Positioned For A Variety Of Use Cases by Microsoft October 2011 - (Free Research) This Forrester Research report examines the current incarnation of SAP's midmarket software-as-a-service (SaaS) enterprise resource planning (ERP) offering Business ByDesign, its likely future direction, and emerging use cases. Read it to find out what Forrester's recommendations are for business process pros considering a ByDesign implementation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com January 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. (IT BRIEFING) VIEW ABSTRACT | GO TO

Perceptions of business technology in the 21st century by ComputerWeekly.com February 2012 - (Free Research) The Economist Intelligence Unit reviews changing expectations for technology and assesses their implications for  CIOs, the IT function and the business. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Sales Performance Optimization: 2007 Survey Results and Analysis by CA Technologies. September 2008 - (Free Research) This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Nucleus Research's top 10 IT predictions for 2010 by ComputerWeekly.com January 2011 - (Free Research) The cloud continues to drive both rapid ROI and new ISV business models.  Beyond the cloud, expect 2010 to bring greater use of analytics, automation, and CRM, and a permanent shift in structural unemployment.  Bid auf Wiedersehen to the vendors who still haven’t gotten it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation March 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bluewater Power Prepares for Smart Metering with SAP and IBM Solutions by IBM November 2010 - (Free Research) Bluewater Power implemented a set SAP and IBM solutions to help deal with new regulations and mandates in the energy sector. Read this case study to learn all the benefits Bluewater experienced by choosing this set of SAP and IBM solutions and learn how your organization can experience these same benefits as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Effectiveness of Live Chat: A Research Study by LogMeIn, Inc. February 2012 - (Free Research) Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. (WHITE PAPER) GO TO WHITE PAPER

Gartner: SaaS-Based ERP Can Help With IT Governance by Plex Systems January 2012 - (Free Research) A recent Gartner study unexpectedly found that Software as a Service (SaaS) enterprise resource planning (ERP) systems reinforce IT governance policies. In this expert guide, learn how SaaS ERP platforms can be customized, are simpler to use than on-premise ERP, and support better IT governance. (EGUIDE) VIEW ABSTRACT | GO TO

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Business Intelligence and Analytics Fundamentals by IBM July 2010 - (Free Research) This paper from looks Ovum Research examines the key criteria and considerations you need to be aware of when evaluating your organizations BI and analytics strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Executive Brief Smarter Commerce is redefining value chain visibility by IBM November 2011 - (Free Research) Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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