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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Governance Online Symposium by SearchCompliance.com
November 15, 2011 - (Free Research) We are excited to announce our Information Governance Online Symposium – an online classroom designed to provide progressive learning content specifically for your senior IT, records management and compliance teams.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Information Governance Online Symposium -- The GARP® Principles: Achieving Better Information Governance by SearchCompliance.com
November 15, 2011 - (Free Research) In this two part course, Deputy Executive Director for ARMA International, Diane K. Carlisle, reveals how Generally Accepted Recordkeeping Principles (GARP®) is designed to assist organizations in implementing records systems and policies to keep you out of the headlines for the wrong reasons.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

2011 FFIEC Authentication Guidance: A New Standard For Online Banking Security by PhoneFactor
January 06, 2012 - (Free Research) This white paper provides an overview of the updated FFIEC Guidance on Authentication and addresses the threat landscape which helped define it. View now to explore the gap between the previous guidance and this latest update, and why methods like out-of-band authentication with transaction verification are key to protecting online banking today.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco IOS Command Shortcuts by Global Knowledge
November 22, 2010 - (Free Research) This white paper contains some tips and shortcuts showing you how the addition of parameters to these Cisco IOS commands will make your life easier.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation
March 18, 2009 - (Free Research) Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment by ComputerWeekly.com
February 20, 2012 - (Free Research) This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups.
(ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation
April 25, 2011 - (Free Research) E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Try Office 365 for free for 30 days by Microsoft
December 23, 2011 - (Free Research) Receive a 30 day no-risk trial of Office 365, a suite of Internet-based services devised to help meet your needs for robust security, 24/7 reliability, and user productivity.
(TRIAL SOFTWARE) GO TO

CW+ Quocirca report: Reaping the benefits of IP geolocation by ComputerWeekly.com
September 29, 2010 - (Free Research) As more and more human activity moves online, it is easy to think that geography no longer matters—surely the internet is without borders? Whilst in some cases this is true, more often than not online activity spills over into the real world.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication: Implementation, Advanced Uses and Testing with W. Curtis Preston, Independent Backup and Recovery Expert by Quantum Corporation
August 06, 2009 - (Free Research) The exclusive sponsor of today's virtual seminar has compiled a library of useful information for you to read - and will have technical staff on hand in the virtual environment to answer your questions about deduplication technology.
(VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Tips for a Pain Free ERP Implementation by Plex Systems
July 20, 2010 - (Free Research) Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated
December 14, 2011 - (Free Research) This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

4 Keys to Aligning Your Business and IT Efforts by SAP America, Inc.
December 31, 2009 - (Free Research) When embarking on any business effort — an IT project, for example — strategy and planning should go hand in hand. A comprehensive project plan lacks value unless you align it with a solid strategy.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamline Your Data Center with DCIM Tools

 by APC by Schneider Electric
March 20, 2012 - (Free Research) This talk covers, through a series of examples, how data centre infrastructure management (DCIM) software tools can simplify operational processes, cut costs, and speed up information delivery.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cut Costs with Data Center Infrastructure Management Software

 by APC by Schneider Electric
April 20, 2012 - (Free Research) Access this essential resource to discover how data centre infrastructure management tools can help with daily maintenance operations, data analytics, planning and much more – all while driving down your bottom line.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Effectively Secure Electronic Health Records by HP and Intel
February 29, 2012 - (Free Research) In the ongoing effort to reach HIPPA Electronic Medical Record (EMR) compliance standards, one of the biggest concerns is security. Download this whitepaper to see how to develop a blanket of security for patients and your reputation through leveraging best practices for automated threat protection!
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining the Management of Networking Services - Electronic Servicing through Online Tools by AT&T Corp
June 13, 2006 - (Free Research) In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cognos Business Intelligence for Report Authors by IBM
May 04, 2012 - (Free Research) This webcast shows the features of IBM Cognos Business Intelligence for report authors, detailing how the author can create, manage and analyze a professional report easily accessible by any manager on or off the network. Discover how to use the interactive dashboards, create color-coded charts, integrate external data with platform data and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

When Java EE Is Overkill: Lightweight Application Server Benefits by VMware, Inc.
February 09, 2012 - (Free Research) View this webcast to discover how to combine the portability and agility of the Spring framework for Java EE with a lightweight application server that gives you the flexibility to virtualize Java applications and workloads for the cloud while improving developer productivity, control and manageability and staying within budget constraints.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Tools to unit test your JavaScript by IBM
April 10, 2012 - (Free Research) While unit testing your JavaScript can be challenging, developers agree that it is becoming an increasingly important task. This white paper reviews three popular tools that you can leverage to ease the testing process and mitigate common challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Micro-Electro-Mechanical systems are taking over mobile devices by ComputerWeekly.com
February 06, 2012 - (Free Research) <p>In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.</p> <p> </p>
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Three Critical Steps to Improving Product Data Quality by DataFlux Corporation
January 31, 2011 - (Free Research) This white paper describes a general approach for planning your organization's efforts to improve data quality, providing a data-example-driven perspective of some of the unique challenges of product data quality, as well as discuss and demonstrate three critical steps to improving product data quality.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Cognos Express in-action demos (Overview Portal) by IBM
July 28, 2011 - (Free Research) See this demo spotlight from IBM Business Partners. View demos on planning, profitability analysis, interactive dashboards and more. Look at real-world examples of how your midsize company can improve performance with IBM Cognos Express.
(PRODUCT DEMO) VIEW ABSTRACT | GO TO

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