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Boost business analyst performance with eight key competencies by ComputerWeekly.com December 01, 2010 - (Free Research) Each year, organizations across the globe face astronomical project failure rates, often wasting millions of dollars per failed project. This paper examines the roots of project failure and centers in on the elusive, often undefined role of the business analyst. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Kronos Workforce Central return on investment by ComputerWeekly.com February 25, 2011 - (Free Research) Kronos Workforce Central enables companies to reduce payroll error, reduce human resources management time and cost, and increase employee productivity by providing a centralized system for managing all the facets of the employee lifecycle.The solution can also increase visibility into labor issues and costs for improved decision making. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Frictionless IT: Self-Service Means Smarter, Faster, Cheaper Service Delivery by Dell, Inc. and Intel February 18, 2011 - (Free Research) Many companies struggle with the execution of self-service IT. Join us for a 60-minute interactive Webcast that explores the potential inherent in self-service IT and offers solid advice and examples of how to get there. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Self-Service: An Essential Capability Of BI by SAP America, Inc. April 30, 2011 - (Free Research) Read this report to find Forrester’s recommendations for getting the most out of the latest generation of business intelligence (BI) software: so-called 'lean' or 'agile' self-service BI. Inside, explore the business and IT requirements necessary for effective implementation and use. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

InfoWorld Preview: Dell's Automated Provisioning for the Private Cloud by Dell, Inc. and Intel February 17, 2011 - (Free Research) Leveraging Dell's Advanced Infrastructure Manager (AIM), the Virtual Integrated System (VIS) Self-Service Creator combines a self-service portal with policy-based provisioning and resource control. Download this InfoWorld preview for further details. (TECHNICAL ARTICLE) VIEW ABSTRACT | GO TO

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc. November 2007 - (Free Research) In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Controlling virtual machine sprawl for efficient resource utilization by Dell, Inc. and Intel April 2011 - (Free Research) Dell VIS Self-Service Creator, part of the Dell Virtual Integrated System (VIS) architecture, helps reduce virtual machine sprawl by automating the process of reducing, reusing, and recycling of compute resources in a shared virtual IT infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Architectural Strategies for Cloud Computing by Oracle Corporation December 2010 - (Free Research) This paper explains how cloud computing is now also evolving in a private variant whereby enterprises set up cloud-like, centralized shared infrastructure with automated capacity adjustment that internal departmental “customers” utilize in a self-service manner. Realization of efficiency, performance, and agility benefits is reinforcing this trend. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact of the Dell Virtual Integrated System (VIS) Portfolio by Dell, Inc. and Intel December 2011 - (Free Research) This white paper showcases an automated self-service technology that allows authorized users to deploy and monitor resources while improving response time and control. Learn more about this technology and the quantifiable benefits you can expect to see after implementing it. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

VX-Xpress WAN Op Download by Silver Peak February 2012 - (Free Research) Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation April 2011 - (Free Research) E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Optimizing Service Desk Value by FrontRange Solutions Inc. December 2011 - (Free Research) In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How iPads Enter the Workforce by Citrix February 2011 - (Free Research) Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Metrics for Social Customer Service by SAP America, Inc. July 2011 - (Free Research) This e-book examines the need to adopt new metrics for customer service in response to the new ways they engage customers using social media and networks. Inside, learn how to avoid the common pitfall of adding new metrics to traditional performance measurement systems. (EBOOK) VIEW ABSTRACT | GO TO

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Get Speed and Agility by Enabling ITaaS by Cisco Systems, Inc. September 2011 - (Free Research) This white paper explains how the concept of IT-as-a-Service emerged over time and offers exclusive advice to help organizations embrace it. Find out how the cloud fits into the service landscape and discover the essential building blocks required to enable this new IT model. (WHITE PAPER) GO TO WHITE PAPER

Speed – HP Technology Consulting Services for HP Business Decision Appliance by HP and Intel May 2011 - (Free Research) Access this resource to discover how HP Business Decision Appliance can empower your business users with self-service analytics that deliver business insights at a fast speed. Learn how this system can provide data to a wider set of users, easily access and manipulate information for business decisions and speed response to ad-hoc requests. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The data sharing paradox. A guide to small business on data sharing and security. by ComputerWeekly.com September 2011 - (Free Research) This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com September 2011 - (Free Research) This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated. (WHITE PAPER) GO TO WHITE PAPER

Build powerful reporting applications with open source BI by Actuate January 2012 - (Free Research) View this demo for an introduction to BIRT (Business Intelligence and Reporting Tools), the powerful open source report and Rich Information Application development environment, used by over one million developers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Helix Energy Solutions Replicates Data and Content to Geo-Distributed SharePoint Farms & Sea Vessels with DocAve by AvePoint, Inc. January 2012 - (Free Research) Read this comprehensive case study to learn how Helix created SharePoint server farms to handle their massive amounts of data that is needed by its employees around the globe. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Employee-owned Smartphones: Seize the Opportunity by BlackBerry September 2011 - (Free Research) It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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