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Your search for keyword: Customer Service In Article returned 1885 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

IT matters again by ComputerWeekly.com
December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.
(IT BRIEFING) VIEW ABSTRACT | GO TO

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support by Oracle Corporation
November 16, 2011 - (Free Research) Most customer service organizations have recently seen operational budgets cut by nearly 20%. In addition, the goal of maintaining quality customer service has become more difficult to achieve. Organizations must now deliver the same levels of service with fewer resources. Can it be done? Read on, and find out how.
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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 14, 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining the 21st Century salesperson by SAP America, Inc.
May 15, 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation
January 08, 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
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How Analytics Bring Organizations Closer to Their Customers by IBM
April 19, 2012 - (Free Research) Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realizing The True Payoffs of Speech Analytics by Enkata Technologies
April 25, 2012 - (Free Research) This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Retaining Customers in Today’s Economic Landscape: Improving SAP Order Management by Esker Inc.
April 13, 2012 - (Free Research) <p>Read this white paper to learn how to quit paper and effectively automate your sales order management process. Find tips for selecting a system that best meets your business needs and learn how to eliminate non-value-added tasks and human errors that drive up costs and customer dissatisfaction.</p>
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The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 12, 2011 - (Free Research) The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the customer experience with technology by OpenText
March 27, 2012 - (Free Research) In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
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Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel
March 13, 2012 - (Free Research) This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence Solutions For Financial Services by MicroStrategy Incorporated
December 14, 2011 - (Free Research) This paper outlines how one specific business intelligence (BI) platform can benefit your financial organization. Read this now and learn how CFO dashboards can be used to measure, monitor and optimize banking performance, why creating a risk intelligent enterprise is critical, how to efficiently manage customers and investments and so much more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText
March 29, 2012 - (Free Research) Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Current MDM market and tips for MDM strategy by DataFlux Corporation
March 12, 2012 - (Free Research) Master data management (MDM) tools are on the rise as more companies look toward ways to solve all their data needs through one system. This expert e-guide from our editorial team features two articles with exceptional insight on what vendors and trends are prevailing in the current MDM market.
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CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com
August 24, 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Buy. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research) Access this white paper to discover a smart approach to commerce. In this era of the empowered consumer, customer relationship management is a vital to your enterprises success. Discover a smarter commerce strategy that enables you to reduce, or avoid, the potential for unsatisfied customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Cloud Backup Toolkit: In-depth Tools to Evaluate Your Cloud Backup Opportunity by Asigra
December 30, 2011 - (Free Research) <p>Get help deciding if your company can benefit from offering cloud backup and recovery services, and also find tools to help you select a platform vendor that will help you in your venture.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin
October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
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