Business Intelligence Solutions | Customer Relationship Management (CRM) | Customer Service (General) | Customer Experience Management (CEM) | Customer Information Management/ Customer Databases | Business Process Management (BPM) | Customer Data Integration | Business Planning | Social Networks and Community Management | Disk-based Backup & Storage/ RAID

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Webcast: In-memory Analysis: Delivery Insights at the Speed of Thought by BeyeNETWORK November 30, 2011 - (Free Research) This webcast featuring Wayne Eckerson, BI expert and Director of Research for Business Application and Architecture at TechTarget, examines how BI tools will balance top-down, metrics-reporting with bottom-up, ad hoc analysis in a user friendly manner that delivers fast performance while securing information consistency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Desktop virtualization overview: Flexible anywhere access, centralized infrastructure, simplified management by Microsoft December 14, 2011 - (Free Research) Read this white paper to learn about Microsoft Desktop Virtualization, a comprehensive suite of solutions that offers flexibility to employees while empowering IT. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst's take: Sterling Fax Conversion Services boost productivity and reduce headcount by ComputerWeekly.com February 04, 2011 - (Free Research) Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speed – HP Technology Consulting Services for HP Business Decision Appliance by HP and Intel May 26, 2011 - (Free Research) Access this resource to discover how HP Business Decision Appliance can empower your business users with self-service analytics that deliver business insights at a fast speed. Learn how this system can provide data to a wider set of users, easily access and manipulate information for business decisions and speed response to ad-hoc requests. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Sales Revolution by Salesforce.com February 06, 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Increase Your Company IQ with Web-Based Reporting by Business Objects August 2007 - (Free Research) Intranets and portals are too complex for everyone in your company to adopt - not to mention the costs to build and maintain them. This webcast explains how to store your critical business information in one location, share confidential information with the right people, and empower business users with the ability to access the data they need. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Differentiate Your Company with Complete CRM by Oracle Corporation February 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social-Powered Enterprise by Salesforce.com February 2012 - (Free Research) This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates. (EBOOK) VIEW ABSTRACT | GO TO

Maximizing the Benefits of Virtualization with Dell and Citrix by Dell | EqualLogic December 2008 - (Free Research) Join us for this live eSeminar to learn important considerations in your virtualized server and storage environments. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Webcast: Connecting Customer Experience Management to Increased Revenue by Ektron, Inc. January 2012 - (Free Research) Join us for an exclusive webcast and hear from Forrester Research about how you can prepare to drive key business outcomes through your digital marketing efforts. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Empowering QA and Equipment Testers by Fanfare November 2006 - (Free Research) To improve test coverage without adding more resources, QA groups need a new kind of automation tool. This white paper describes a breakthrough approach to high-tech equipment testing that empowers equipment testers to increase coverage and spend more time on creative testing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Stop throwing away marketing dollars, key steps for online customer retention by Tealeaf November 2010 - (Free Research) This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

HP Advanced Information Services For the Vertica Analytics Platform by Hewlett-Packard Limited January 2012 - (Free Research) This brief paper highlights how Vertica Analytics Platform has the ability to process massive amounts of data at record speeds and process information for quick access to business intelligence (BI). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Service. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sell. Smarter. Thriving in the age of the empowered customer by IBM January 2012 - (Free Research) Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HIPAA Primer Best Practices by Iron Mountain September 2011 - (Free Research) Healthcare facilities are rapidly adopting electronic health records (EHR) in order to meet regulatory compliance requirements. Central to this effort is document conversion — the scanning of new and existing records to digital format. Inside this white paper, uncover best practices for a HIPAA-compliant approach to EHR transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overcoming the insight deficit by ComputerWeekly.com September 2011 - (Free Research) Learn how you can empower your employees to make the most of big data and data analytics in this executive guide from the Corporate Executive Board. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. (EZINE) VIEW ABSTRACT | GO TO

Computer Weekly - 17 January 2012: featuring the future of IT education; G-Cloud in action; networking challenges by ComputerWeekly.com January 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the future of computer science education now the government has scrapped the current ICT curriculum, and what this means for the IT industry. We talk to an early adopter of the government G-Cloud plan; and we examine the key challenges for network architects. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

Imason uses DocAve to Migrate Husky Injection Molding Systems to SharePoint 2010 in Less Than Four Months by AvePoint, Inc. January 2012 - (Free Research) This case study details how Husky successfully migrated massive volumes of data in a matter of four months using SharePoint 2010. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Compellent SAN earns an A+ in ROI for the University of North Texas by Dell Compellent June 2011 - (Free Research) UNT needed to deploy a new SAN that could meet the performance, ease-of-management, and cost requirements. In the search for the right solution, they went through an extensive cost of ownership analysis of the competing vendors. Read this Case Study to learn more about the solution they found. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Meeting the Challenge: Planning for IFRS Conversion by Sage Software January 2012 - (Free Research) Read this paper for a detailed look into at the challenges associated with the International Financial Reporting Standards (IFRS) and best practices to overcome them and manage your financial information. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Fusion Middleware 11g by Oracle Corporation June 2009 - (Free Research) Oracle Fusion Middleware 11g delivers a foundation for both business and IT innovation. This foundation empowers you to differentiate and succeed throughout dynamic and unpredictable market conditions, while maintaining efficiencies and controlling costs. Read this paper to learn more about this solution. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Dodd-Frank Impact on Front Office White Paper by Advent Software, Inc December 2011 - (Free Research) This paper identifies 5 key SEC alarms and explains how the right technology can support best practices to avoid triggering them. View now to explore critical issues including insider trading, books and records retention, service provider due diligence, and more. (WHITE PAPER) GO TO WHITE PAPER

The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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