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The Avaya Collaborative Cloud by Avaya
March 30, 2012 - (Free Research) The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
The Future of Unified Communication: What’s in Store? by Sprint
May 24, 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.
Introducing Avaya Collaborative Cloud by Avaya
April 30, 2012 - (Free Research) This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
Leveraging the Power of Video Conferencing for Business by Citrix
May 07, 2012 - (Free Research) Access this white paper to uncover the benefits of video conferencing in today’s highly mobile business environment. Discover the key-elements that make up a business-grade video conferencing system, how video conferencing adds to collaboration, and the ROI of video conferencing.
12 Tips for Better Video Conferencing by Citrix
August 01, 2011 - (Free Research) Access this white paper to discover 8 reasons to consider video conferencing and 12 tips for improving the success of the video conferences you hold.
Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
Benefits of Cloud-Based Communications
by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
Cloud-Based Communications: Are They Right For Your Organization?
by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Manage Projects More Efficiently Using Online Meetings by Citrix
May 01, 2011 - (Free Research) <p>Through this white paper learn how the dynamic of project management is changing thanks to web conferencing. With between 60-70% of all employees now mobile, discover tips for improving project management strategies, and how to manage a mobile workforce. </p>
Inter-Process Communications: The Next Leap in Business Productivity by LEGACY - DO NOT USE - Insight
April 2008 - (Free Research) Inter-Process Communications (IPC) makes up the infrastructure that merges voice, data and video applications over a single network by enhancing IP telephony (VoIP) with technology such as conferencing, call transfers and forwarding.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
Grow Your Business with Unified Communications and Telepresence by Polycom, Inc.
December 2011 - (Free Research) <p>This report examines the business benefits Unified Communications (UC) can bring to your business and how your extended internal stakeholders – and your budget – can benefit from a broader UC strategy.</p>
FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
How Customer Insights Drive Dell Collaboration Solutions by Dell, Inc. and Intel
April 2012 - (Free Research) <p>Increased travel costs have led many companies to look into collaboration technology for their organizations. This white paper examines the key capabilities of these tools and discusses the server architecture required to support them.</p>
For the Business Analyst, Why Relationships Trump All! by Global Knowledge
June 2011 - (Free Research) The business analyst is the central point of contact between executives, operations and IT. Access this resource for an in-depth overview of the business analyst position and how it relates to IT.
Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 2010 - (Free Research) The tool of choice to the highly mobile workforce is the mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
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