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Your search for keyword: Contact Claims returned 44 results.
 
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Oracle Exadata Database Machine Warehouse Architectural Comparisons by Oracle Corporation
February 18, 2011 - (Free Research) Exadata is Oracle’s fastest growing new product. Much of the growth of Exadata has come at the expense of specialized data warehouse appliance vendors. These vendors have published competitive comparisons to Exadata. Continue reading the learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Northeast Delta Dental Achieves Data Reduction Rates of More than 95% with Quantum's DXi™3500 by Quantum Corporation
February 10, 2009 - (Free Research) As Northeast Delta Dental grew its backup and recovery demands increased so the company decided to purchase Quantum DXi3500 disk appliances with deduplication and replication to address its needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Breaking Down the Barriers to VDI by Dell, Inc.
December 29, 2010 - (Free Research) In this report the Taneja Group will first review the current barriers to wider adoption of VDI, and examine how Dell's EqualLogic PS Series iSCSI SAN arrays can help customers with these problems. They will then validate these claims via benchmark performance tests and interviews, and finally test performance claims under additional scenarios.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Reducing risk, enhancing analysis with operational risk management solutions

 by IBM
February 15, 2012 - (Free Research) The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 25, 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to test a firewall: A three-step guide for testing firewalls by Sophos, Inc.
March 31, 2012 - (Free Research) “Don’t believe anything the vendors claim until you’ve tested it yourself.” To help you ensure your product will meet your expectations, access this e-guide to explore how to test network firewalls. View now to uncover three (3) types of tests you should perform to ensure you select the best firewall for your organization.
(EGUIDE) VIEW ABSTRACT | GO TO

Can We Use Good Malware to Catch the Bad Guys? by ESET
January 26, 2012 - (Free Research) There have been claims of the development of a self-replicating virus that can be used to proactively go after the attackers before they attack you. Can this “good malware” actually work? In this podcast, ESET researcher explores the notion of this defense technique, including the potential benefits and drawbacks that the technology can introduce.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Predictive Maintenance for Manufacturing - How to improve productivity, minimize downtime and reduce costs by IBM
August 17, 2011 - (Free Research) Avoiding unscheduled downtime and equipment failure while trying to maintain quality standards is paramount. Producing high-quality goods and optimizing resources is the ultimate goal of any manufacturing organization. Predictive maintenance, fueled by predictive analytics, helps minimize downtime and saves money. Read this paper to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What to Look for in a Recruiting Solution by SuccessFactors
April 26, 2012 - (Free Research) With so many options in the recruiting and applicant tracking software landscape, how do you select the one that's best for you? This paper can help, offering insight into the five most value-driven features cited in a comparison of leading products. Learn why job posting and workflow automation are considered crucial when investing in software.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Green is Your Storage? by 3PAR
June 2008 - (Free Research) In this Videocast, renowned storage expert, Jon Toigo, outlines the Green Data Project, provides an overview of green storage and explores other relevant topics.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Healthcare Data's Perfect Storm by Hitachi Data Systems
February 2012 - (Free Research) This resource examines why healthcare organizations are drowning in the data they are creating and why they need even more data to weather this storm.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Cyber Savvy CEO: Getting to grips with today’s growing cyber-threats by ComputerWeekly.com
September 2011 - (Free Research) The recent surge in cyber attacks has forced organisations to align cyber security efforts across all of their operations, rather than focusing on IT, but CEOs now need to take the lead in protecting their organisations, this report from PwC argues.
(IT BRIEFING) VIEW ABSTRACT | GO TO

The future of work: Expections of the next-generation workforce by ComputerWeekly.com
September 2011 - (Free Research) This report from Cisco provides insight into the mindset, expectations and behaviour of the world's next generation of workers and what this will mean for businesses in preparing to accommodate the demands of this workforce.
(IT BRIEFING) VIEW ABSTRACT | GO TO

CW+ Quocirca report: Privileged user management by ComputerWeekly.com
October 2010 - (Free Research) IT managers everywhere feel overwhelmed with the rising tide of security threats they have to deal with in the face of an increasing regulatory burden. It is not surprising then that they tend to overlook one particular area of IT security, which is the privileged access that they grant themselves and/or their colleagues in order to do their jobs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cloud Computing for the Call Center: The Next Revolution by inContact
May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
(EBOOK) VIEW ABSTRACT | GO TO

6 Steps to Enterprise Resource Planning Implementation Success by IFS
January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Avaya Collaborative Cloud by Avaya
March 2012 - (Free Research) The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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