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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Enabling rapid and effective IT recovery by ComputerWeekly.com
October 01, 2011 - (Free Research) This report from analyst, Freeform Dynamics, offers 7 key enablers of effective IT disaster recovery for IT department's in small and medium companies.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
The global state of the PMO: The IT perspective by ComputerWeekly.com
May 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.
Enterprise Password Management: A Guide to Best Practices by LEGACY - DO NOT USE - Siber Systems
September 2008 - (Free Research) Passwords are an essential security technique. This white paper reviews best practices to password management and provides contrast methods of dealing with Enterprise Single Sign-On (ESSO) and describes an alternative approach to ESSO.
ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.
September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.
HP Business Service Management by Hewlett-Packard Company
February 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Measuring Employee Performance the Right Way by SuccessFactors
April 2012 - (Free Research) This white paper explores employee performance in today's organizations and examines how poor data analysis is contributing to percentage increases. Discover the right way to measure performance by ensuring data validity through key tactics and realize how accurate measurements can help drive business success.
Five tips to reduce risk from modern web threats by Sophos, Inc.
April 2012 - (Free Research) <p>To meet the challenges to your security, you need to put in place user education and awareness, preventive measures and a modern web security solution. This guide covers five essential preventive measures you should implement to reduce your risk and keep ahead of the threats.</p>
Measuring and Addressing Competency Gaps by SuccessFactors
March 2012 - (Free Research) Companies that are able to measure the competency of their workforce can then take proactive steps to cultivate a high-performing, talented workforce. Read this paper to discover strategies for evaluating and improving your workforce competency.
How to tackle risk taxonomy by ComputerWeekly.com
November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
How to Accurately Detect and Correct Packet Loss by Silver Peak
December 2010 - (Free Research) <p>This paper explains how packet loss can be properly measured throughout an enterprise, and what can be done to mitigate its effects in real-time.</p>
Windows 2003/2000/XP Security Architecture Overview by Global Knowledge Network, Inc.
June 2005 - (Free Research) Windows 2003 Server, its workstation cousin Windows XP, and its predecessor, Windows 2000, all bring substantial advances in both reliability and security compared to Windows NT 4.0. This briefing lays out the main security features of the Windows 2003 operating system family, and put them together into a "big picture" context.
The Global State of the PMO 2012 by ComputerWeekly.com
May 2012 - (Free Research) This 2012 benchmarking survey from ESI assesses the role of the Project/Programme Management Office (PMO), its development to full-blown maturity and value to the business.
IBM What's Your Analytics Quotient (AQ) Quiz? by IBM
October 2011 - (Free Research) Take our free AQ quiz now to learn your score. It’s quick, it’s easy, and it will put you on the path to better business outcomes, whether you’re an aspiring newcomer or an analytics master.
IDC - Best Practices in Business Continuity and Disaster Recovery by Riverbed Technology, Inc.
January 2012 - (Free Research) Business continuity and disaster recovery can mean a rapid return to operations or financial downfall. This IDC white paper highlights the challenges and best practices for implementing continuity and recovery solutions, and details how Riverbed WAN optimization solutions enable firms to meet their recovery requirements.
Tips and Techniques for Red Hat Certification Success by Global Knowledge
August 2010 - (Free Research) In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.
Preventing Malware Attacks by Websense, Inc.
February 2012 - (Free Research) As new technologies emerge, so do new, and often defenseless avenues for malware attacks. In this expert guide, uncover proactive security measures for malware defense as well as gain best social networking practices for preventing social network malware.
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