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Your search for keyword: Communication Customer Service Centric returned 1336 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
(EZINE) VIEW ABSTRACT | GO TO

Dell 12G White Papers: Why Dell for Oracle Decision Support Applications by Dell, Inc. and Intel
March 13, 2012 - (Free Research) This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
(EZINE) VIEW ABSTRACT | GO TO

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®
April 13, 2012 - (Free Research) The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®
March 09, 2012 - (Free Research) In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the customer experience with technology by OpenText
March 27, 2012 - (Free Research) In this expert e-guide, readers will learn best practices for allocating resources for CEM and tips for taking an employee-centric approach to CEM.
(EGUIDE) VIEW ABSTRACT | GO TO

The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM
April 16, 2012 - (Free Research) This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Business Process Manager -- A single, comprehensive BPM platform that easily scales from project to enterprise-wide programs by IBM
April 12, 2012 - (Free Research) Read this white paper to learn all about IBM Business Process Manager V7.5, including the essential product features and functions, including information about migration and entitlements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Including Business Content in a Comprehensive Information Management Program: Enhance Efficiency and Compliance Through Process-Centric Information Management by SAP America, Inc.
May 2012 - (Free Research) This paper discusses content management, in specific process-centric information management, and the business benefits of this approach.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accenture Technology Vision 2012 by ComputerWeekly.com
January 2012 - (Free Research) Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012.
(IT BRIEFING) VIEW ABSTRACT | GO TO

The Benefits of Investing in ITIL Advanced Certification by Global Knowledge
April 2011 - (Free Research) Thiswhite paper discusses the top-five results of this research project. Read on to find out the key results and the top-three recommendations of the ITIL Experts who participated in the project.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

State of security: Key components to gain insight into your security posture by Q1 Labs
May 2012 - (Free Research) In this presentation, our expert explores the key principals that are important for security practitioners to focus on to gain insight into their organization's security posture.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Gartner: Five trends that will affect your cloud strategy by ComputerWeekly.com
April 2012 - (Free Research) <p>Businesses need to keep a close eye on the evolution of cloud based services to avoid wasting money and missing out on business opportunities.</p> <p><strong> </strong></p>
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Beyond the Checkbox: A Sustainable Approach to Access Certification by Aveksa
December 2011 - (Free Research) This white paper shows you how to create a sustainable approach to access certifications and discusses how it enables your company to establish full visibility of user entitlements and roles and automate access certifications and compliance reporting.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

First look at Oracle BPM Suite 11g by Oracle Corporation
June 2010 - (Free Research) This report takes an early look at Oracle BPM Suite 11g, and shows that it indeed goes a long way toward delivering BPM without barriers. Oracle BPM Suite 11g, part of Oracle Fusion Middleware, brings together business-driven design and robust human-centric BPM with all the IT infrastructure capabilities you would expect from Oracle.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation
September 2011 - (Free Research) This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimize SharePoint Storage with BLOB Externalization by AvePoint, Inc.
October 2011 - (Free Research) Finding the right storage option for your content management system perticualary, SharePoint, can be a challeneging task. BLOBs are emerging as a soild option for a low-cost and high performing storage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Save Money on Mainframe Hardware and Software: Five Simple Steps to Managing MIPS by Compuware Corporation
September 2009 - (Free Research) This paper will detail how to control and manage MIPS usage by employing a systematic, repeatable approach that uses powerful technology and a proven process and expertise.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle BPM Suite 11g: BPM without Barriers by Oracle Corporation
December 2011 - (Free Research) This report takes an early look at Oracle BPM Suite 11g, and shows that it indeed goes a long way toward delivering business process management (BPM) without barriers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText
March 2012 - (Free Research) Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com
August 2010 - (Free Research) As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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