IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Change and Configuration Management | Data Security | Disk-based Backup & Storage/ RAID | Virtualization | Security Policies | Backup Systems and Services | Storage Management | Enterprise Systems Management | Storage Area Network (SAN)/ Network Attached Storage (NAS)

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Understanding and Managing the Risk of Change by Global Knowledge June 17, 2011 - (Free Research) A flexible, adaptable and scalable IT infrastructure means that change is the only constant. Access this exclusive resource for an in-depth definition of change management and tactics for increasing your ROI via the change process. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Minimizing Windows 7 “Interface Shock” by Global Knowledge March 2011 - (Free Research) This paper examines that many organizations want to take advantage of the speed, security, reliability, and flexibility of Windows 7, and how it is possible to minimize interface shock for users by leveraging Group Policy to make Windows 7 look more like Windows XP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Guide: Identifying and addressing evolving threats by Dell SecureWorks UK February 2012 - (Free Research) This expert resource offers key insight into the true definition of cyberthreats and uncovers 4 essential steps to consider when developing your IT security strategy for 2012. (EGUIDE) VIEW ABSTRACT | GO TO

How to tackle risk taxonomy by ComputerWeekly.com November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TouchPoints TV: Rochelle Schard, Infor by Infor WFM Workbrain February 2012 - (Free Research) In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

The Social Sales Revolution by Salesforce.com February 2012 - (Free Research) This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. (EBOOK) VIEW ABSTRACT | GO TO

Information Security Magazine December 2011 by Information Security Magazine November 2011 - (Free Research) Although Windows Vista is seen as a failure in the marketplace, it’s a success in the security world. This month, Information Security Magazine goes behind the curtains of Vista as Paget unveils a firsthand account of her experience, exploring why it’s a success that deserves recognition. (EZINE) VIEW ABSTRACT | GO TO

Storage Magazine: January 2011 by SearchStorage.com January 2011 - (Free Research) Storage Magazine Online is starting off the New Year right – specifically, by covering a few of the major topics, issues and technologies you’ll likely be hearing about quite frequently in 2011 like new storage strategies and hybrid cloud storage. (EZINE) VIEW ABSTRACT | GO TO

How To Avoid Meetings - or at Least the Unproductive Ones by Global Knowledge Network, Inc. July 2004 - (Free Research) We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Key strategies for overcoming virtualization and cloud computing management challenges by Dell, Inc. and Intel March 2010 - (Free Research) Customers need to better understand how the use of virtualization and cloud computing changes datacenter infrastructure management requirements. In this paper, May Johnston Turner, IDC's research director of System Management Software, answers questions posed to her by Dell’s customers. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alegent Health Implements Courion Solutions to Deliver Access Assurance by Courion Corporation December 2009 - (Free Research) This case study describes how Alegent, a large healthcare system in Nebraska, implemented Courion Solutions to assist with their access assurance needs. Read on to learn what was changed and the benefits that were attained. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Cloud: Promises and Realities by Global Knowledge June 2011 - (Free Research) Many IT administrators believe the cloud is staged to offer adaptable, flexible and scalable resources at a fraction of the cost. But with varying definitions, strategies and expectations, the cloud is still clearly in the developmental stages. Take a look at this white paper for an expert analysis of cloud computing. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uptime and the Value of Clustering for Linux Servers by Global Knowledge August 2010 - (Free Research) This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Orlando Magic Score a Performance Slam Dunk with Dell Compellent SAN by Dell Compellent May 2011 - (Free Research) To support these data-intensive applications, the Orlando Magic needed a storage area network (SAN) with I/O performance fast enough to play and stream both standard and high-definition (HD) video. Read this case study to see their solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Upgrading Wireless Networks in the Hospital by SearchHealthIT.com November 2011 - (Free Research) In the next few years, hospitals will be rolling out all kinds of technology to improve patient care. Each of these devices and systems must be able to send and receive information instantly. (EBOOK) VIEW ABSTRACT | GO TO

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

User Virtualization: What It Is and How It Can Save You Money by Global Knowledge July 2011 - (Free Research) Virtualization is creating a whole new sense of efficiency and resource utilization in today's data centers.  However, the area of user virtualization is one area where there is still considerable room for growth. Access this exclusive resource to learn how user virtualization can extend the value of your data center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to handle requirements for risk assessment methodologies by ComputerWeekly.com November 2010 - (Free Research) Over time, the information security/risk management profession has developed a variety of methods for assessing risk within an organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Threat Analysis: Understanding and Combating DDoS Attacks by SecureWorks May 2011 - (Free Research) This analysis focuses on the types of attacks generally referred to as distributed denial-of-service, or DDoS, attacks. DDoS attacks are most often used to extort or damage businesses whose websites or online assets are a major source of revenue, are an indicator of brand value, or are critical to operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Outsourcing Surge by SolovatSoft August 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel April 2011 - (Free Research) More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four EHR Change Management Mistakes (and how to avoid them) by Intel and HP September 2011 - (Free Research) The question is no longer if your healthcare practice will make the transition to EHR, but when.  Careful planning and effective change management can help keep missteps – and the stress and costs that come with them – to a minimum.  This white paper presents strategies for avoiding common EHR implementation problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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