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Your search for keyword: Capture Interactive Voice Response returned 160 results.
 
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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Interactive Threat Analysis: Deeper Network Visibility for Better Protection

 by RSA, The Security Division of EMC
March 29, 2012 - (Free Research) NetWitness Investigator is an interactive threat analysis application that enables a deeper level of visibility with full packet capture and session analysis. Download this freeware version now to begin analyzing your network traffic and mitigating risks today.
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Interactive Threat Analysis Demo: How to Gain Deeper Visibility and Protection

 by RSA, The Security Division of EMC
August 19, 2009 - (Free Research) View this webcast to explore how to gain a deeper level of network visibility to thwart emerging threats and reduce risk with an interactive threat analysis application. Explore how NetWitness Investigator works, its benefits and how you can take advantage of them with this complimentary training session.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Finding the Right Network Traffic and Performance Analysis Solution by Cisco Systems, Inc.
March 16, 2012 - (Free Research) Having clear visibility into your network is vital to optimizing resources, troubleshooting performance issues, and ensuring a consistent end-user experience. Watch this video to learn about a product to help you achieve these goals.
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Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.
November 28, 2011 - (Free Research) Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle TimesTen In-Memory Database on Oracle Exalogic Elastic Cloud by Oracle Corporation
December 05, 2011 - (Free Research) This white paper describes configuration considerations, best practices and performance results of TimesTen running on Exalogic.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Enterprise-Class Performance Monitoring and Analysis for Modern IP Networks by Cisco Systems, Inc.
December 30, 2011 - (Free Research) This whitepaper aims to help you realize the essentials for monitoring, analyzing, and optimizing in today’s IP networks and how a network performance monitoring and analysis solution can help you get the job done.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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The Future of Unified Communication: What’s in Store? by Sprint
May 24, 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.
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The Five Phases of Capture: Where do you land in the capture continuum? by IBM
May 22, 2012 - (Free Research) The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
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Interactive Classroom: Automating Disaster Recovery with Virtualization by Dell, Inc.
March 28, 2012 - (Free Research) Virtualization has introduced technologies that allow for a more efficient and simple restoration of data and services after a disaster. In this interactive classroom, we cover what you need to know about implementing a disaster recovery strategy, taking advantage of DR tools and setting processes and policies.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Advanced Server Virtualization Interactive Classroom by Dell and VMware
March 15, 2011 - (Free Research) It's easy to get started with virtualization, but it takes a lot of work to create a true virtual infrastructure. The Advanced Server Virtualization Interactive Classroom covers these steps -- and some pitfalls you may encounter along the way.
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Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.
January 20, 2012 - (Free Research) In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud-Based Communications: Are They Right For Your Organization?

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Benefits of Cloud-Based Communications

 by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.
April 24, 2012 - (Free Research) This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Cognos Business Intelligence for Report Authors by IBM
May 04, 2012 - (Free Research) This webcast shows the features of IBM Cognos Business Intelligence for report authors, detailing how the author can create, manage and analyze a professional report easily accessible by any manager on or off the network. Discover how to use the interactive dashboards, create color-coded charts, integrate external data with platform data and more.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Techniques and advice to maximize SAP performance with new infrastructure and architecture best practices by Cisco Systems, Inc.
November 17, 2011 - (Free Research)  Visit this interactive learning environment to learn how to improve SAP performance and enable greater operational efficiency by leveraging automation and other emerging technologies and best practice.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

CW+: Mobile Voice over IP - opportunities and threats by ComputerWeekly.com
December 15, 2010 - (Free Research) Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.
April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.
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