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Your search for keyword: Call Top returned 233 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Delivering an Identity Service through Virtualization  by Radiant Logic, Inc.
April 2011 - (Free Research) Delivering smarter security and more customized services are at the top of any IT agenda. Both would be easier and cheaper to achieve with a common infrastructure, in what we call an identity and context service. In this paper, we’ll address how such a shared service can serve these two very different IT initiatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Call Recording with BlackBerry Smartphones by BlackBerry
May 2012 - (Free Research) <p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time to Rethink the IT Stack by ComputerWeekly.com
November 2011 - (Free Research) In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Five Fundamentals for a Successful FCR Program by Enkata Technologies
April 2012 - (Free Research) This paper outlines the five fundamentals for a successful FCR program.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Top 5 Most Prevalent Web Application Vulnerabilities by Veracode, Inc.
May 2012 - (Free Research) <p>Join Chris Eng, VP of Security Research and one of the 30 contributing authors of the SANS Top 25, as he discusses the Top 5 most prevalent application vulnerabilities, impact of attacks on your application and your customers, methods to identify, track and remediate these vulnerabilities and more.</p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Top 10 Mobile Application Risks by Veracode, Inc.
May 2012 - (Free Research) <p>In this presentation, Veracode’s Vice President of Security Research, Chris Eng, will outline the Top 10 Mobile Application Risks, designed to educate developers and security professionals about the mobile application behavior – both maliciously- designed or inadvertent – putting users at risk.</p>
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Top 5 VM Backup Mistakes by DLT Solutions
April 2012 - (Free Research) <p>This tip guide is your key to overcoming today's top VM backup mistakes. Read on to learn more.</p>
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Top 10 Things You Should Know About IBM Cognos 10 for Business Analytics by IBM
January 2012 - (Free Research) Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects."
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OSPF Scaling and Summarization by Global Knowledge
November 2010 - (Free Research) This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers. 
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Windows 7 Review Guide by Global Knowledge
May 2009 - (Free Research) Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global Threat Report: July 2010 by ESET
August 2010 - (Free Research) Read this paper to get a full analysis of ESET’s ThreatSense.Net®, a sophisticated malware reporting and tracking system, which shows that the highest number of detections this month with almost 12.47% of the total was scored by the Win32/Conficker class of threat.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Avoid Meetings - or at Least the Unproductive Ones by Global Knowledge Network, Inc.
July 2004 - (Free Research) We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Myths of Safe Web Browsing by Sophos, Inc.
May 2012 - (Free Research) Are you really implementing safe web browsing practices? With so many misconceptions about safe web browsing, it can be hard to tell. This paper explores the top 5 myths to safe web browsing and uncovers the true facts to help you stay secure.  
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 5 Challenges for Virtual Server Data Protection by CommVault Systems, Inc.
May 2012 - (Free Research) Discover the top five challenges for virtual server data protection in today's increasingly virtualized climate.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Your Top and Bottom Line with HCM by Workday
February 2012 - (Free Research) According to the Aberdeen Group, companies with human capital management reporting and analytics solutions in place achieved an 11% or more profit increase in 2011 as well as a 6% improvement in revenue per employee. Read this report to understand how this technology can help you improve top- and bottom-line performance and better manage costs.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Reasons To Deploy Virtualized Oracle Environments on EMC Unified Storage by EMC Data Storage Systems (India) Private Limited
December 2010 - (Free Research) This 1-page white paper provides a snapshot of the top 10 reasons why customers deploy virtualized Oracle applications on EMC Unified Storage. Read now to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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