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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Gartner Magic Quadrant: Selecting a vendor by IBM
November 03, 2011 - (Free Research) The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.
The Opportunities and Risks of Multitier Supply Chains by SAP America, Inc.
April 18, 2012 - (Free Research) Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce.
Harvey Nash CIO Survey 2012 by ComputerWeekly.com
May 14, 2012 - (Free Research) CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.
Unlock the Value of Social Media Data by Hewlett-Packard Limited
January 04, 2012 - (Free Research) Read this paper now to learn how you can implement social data practices into your current customer analytics program.
Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 28, 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
Improving the efficiency, accuracy and cost effectiveness of core business activities by IBM
February 14, 2011 - (Free Research) Legacy enterprise content management (ECM) systems are no longer functionally viable, meaning it's time to adopt a new solution. Read this paper and learn about a modern, innovative ECM solution that seamlessly integrates advanced case management and compliance capabilities to address today's business, reduce risk and costs and increase revenue.
Expert e-zine: Business application strategy, from ERP to the cloud and beyond
by SearchSAP
March 05, 2012 - (Free Research) In this first issue of Business Applications Digest, find advice from industry insiders on mastering the five success factors for enterprise resource planning (ERP) upgrades, choosing the best fit between 'best of breed' business intelligence (BI) and built-in ERP tools, and how to take advantage of the latest Software as a Service (SaaS) trends.
Increasing Return on Investment with Data Services by Oracle Corporation
August 01, 2008 - (Free Research) As the number of applications generating data increases, so does an organization's need to give users access to that data through a unified system compatible with multiple interfaces. Oracle Data Service Integrator is a solution that allows organizations to build data services that unify business processes for improved customer service.
Differentiate Your Company with Complete CRM by Oracle Corporation
February 02, 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
BI with SQL Server 2008 R2 by Dell, Inc. and Intel
August 12, 2010 - (Free Research) SQL Server 2008 R2 has been labeled a BI release because of its new features for business intelligence. In this interactive classroom, industry expert Don Jones explains the improvements made to existing SQL Server BI features like SSRS. Learn about the benefits of self-service BI and Master Data Services. Then take a quiz to test your knowledge.
Real World SOA Stories by IBM
December 28, 2011 - (Free Research) Read this insightful e-book and learn how business and IT work together to build globally integrated enterprises, including how 1-800-FLOWERS.COM created an e-commerce platform for the future, or why CenterPoint Energy broke new ground in grid reliability through the power of automation, amongst more real-world stories.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
Turn your business into a social powerhouse by Alfresco Software
May 03, 2012 - (Free Research) This informative webcast discusses how to harness the power of social media and provides a demonstration of Alfresco's enterprise content management tool.
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