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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation
January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SEEBURGER Supply Chain Management (SCM) Monitor for SAP Achieving Real-Time Supply Chain Visibility with New SAP Best Practices by SEEBURGER
May 18, 2012 - (Free Research) Read this white paper to learn how, centralizing and intelligently automating supply chain monitoring within SAP, you can extend real-time B2B supply chain insight and problem-solving beyond the IT department to your business departments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Software Testing Best Practices by Micro Focus
May 15, 2012 - (Free Research) <p>Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

SearchManufacturingERP.com E-Guide: Evaluation best practices for procurement software by SAP America, Inc.
May 07, 2012 - (Free Research) Choosing sourcing and procurement software can be overwhelming. Should you go with an enterprise resource planning (ERP) or best-of-breed vendor? Is the cloud or on-premise the best place to run your app? What functionality should the software provide? Read this expert e-guide to learn how to select a useful, cost-effective procurement system.
(EGUIDE) VIEW ABSTRACT | GO TO

Embracing the big data quality perspective by DataFlux Corporation
May 01, 2012 - (Free Research) <p>Access this e-guide to get advice on data quality concerns in the era of big data. With two conflicting ideologies on the best data strategies, it’s hard to know which best suits your enterprise. Discover how to begin a formal, and successful, data governance program and which of the data quality philosophies best fits your organization.</p>
(EGUIDE) VIEW ABSTRACT | GO TO

Virtualization Defined: 8 Best Practices to Reap Proven Virtualization Rewards by Hewlett-Packard Company
December 15, 2010 - (Free Research) <p>Many organizations are eager to enjoy all the benefits virtualization offers, such as high availability and cost-savings, but transitioning is no easy task. Read this white paper to learn how to manage the various aspects of successfully implementing virtualization and review tools that can help you get the most from your project.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

One Size Does Not Fit All by SuccessFactors
April 26, 2012 - (Free Research) <p>This white paper presents two options for how to address talent management support: enterprise resource planning (ERP) software or a Software as a Service (SaaS)-based, best-of-breed strategy. Read now to decide for yourself which one is the best fit for your specific organizational needs.</p>
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The Business Case for Replication in Data-Driven IT by Peer Software
April 04, 2012 - (Free Research) This white paper is here to provide you with a side-by-side comparison of Microsoft's Distributed File System Replication (DFSR) and Peer Software's PeerSync and PeerLock for replication and synchronization, and outlines the best use cases for each of these solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify Software Selection and Implementation By Using Best Practices by Advent Global Solutions Inc.
April 09, 2012 - (Free Research) This comprehensive white paper discusses the best practices for making the right selection of SAP or qualified SAP partner suites. Read now to discover how you can conquer common SMB business challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Techniques and advice to maximize SAP performance with new infrastructure and architecture best practices by Cisco Systems, Inc.
November 17, 2011 - (Free Research)  Visit this interactive learning environment to learn how to improve SAP performance and enable greater operational efficiency by leveraging automation and other emerging technologies and best practice.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

The Essentials Series: Log Management: Best Practices for Security and Compliance by Ipswitch WhatsUp Gold
February 13, 2012 - (Free Research) Discover the importance of centralization in log management, and learn the best practices for security and compliance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Agility Meets Stability: Best Practices for Application Integration by IBM
December 28, 2011 - (Free Research) In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Best Practices for Unified Communications Migrations and Management by Quest Software
March 14, 2012 - (Free Research) In this presentation, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” shares key migration strategies, and best practices that can save your organization time and money when migrating communications to Office 365 or an on-premises or a hybrid environment.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Best and Worst Practices for Exchange email archiving by Metalogix
March 29, 2012 - (Free Research) In this expert e-guide, discover the best and worst practices for email archiving, and review an essential checklist for ensuring that Exchange archives remain compliant.
(EGUIDE) VIEW ABSTRACT | GO TO

Post-Migration Best Practices: Exchange Environment Operation by Quest Software
April 11, 2011 - (Free Research) In this Quest white paper, discover best practices - straight from Industry experts Nelson Ruest and Danielle Ruest - to help you have a successful post-migration operation. Learn why you MUST have the same level of post-migration planning that you had for pre-migration, and discover four key aspects of post-migration management you must know.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Manufacturing IT Best Practices: ERP Upgrades and Migrations by SearchManufacturingERP
March 08, 2012 - (Free Research) Read this expert e-book to get comprehensive answers to all your ERP upgrade and migration questions. Inside, find: expert advice on recognizing when it's time to upgrade or migrate; tips for making a business case; the top five questions to ask before buying ERP systems; and best practices for a successful implementation process.
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SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.
November 2004 - (Free Research) The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.
October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA Best Practices and Design Patterns: Key to Successful Service Oriented Architecture Implementation by Oracle Corporation
April 2008 - (Free Research) There is no question that the successful implementation of Service Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practiced for Application Rationalization by HP
September 2011 - (Free Research) This video answers important questions related to application portfolio management, including why now is such an important time to modernize and rationalize your applications, and the best practices and tools which can ensure success.
(VIDEO) VIEW ABSTRACT | GO TO

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Assessment is a Best Practice: UC Migrations and Management by Quest Software
March 2012 - (Free Research) In this quickcast, Joel Blaiberg, author of “Four Steps to Planning a Successful Migration” will provide a brief overview of the best practices that can save your organization time and money before and after your next migration project.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

HIPAA Best Practices Checklist by Iron Mountain
March 2012 - (Free Research) This resource offers a checklist for best practices that go beyond HIPAA compliance, ensuring your health care facility remains in good standing with the law and the public.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Network Availability with Oracle VM Server for SPARC by Oracle Corporation UK Ltd
December 2010 - (Free Research) This technical white paper is the second in a series that is designed to help map I/O best practices from the physical world into the virtual world supported by logical domains.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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