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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Must have Tools and Techniques to Optimize the Sales Pipeline and Win more Deals Webcast by SAP America, Inc.
April 25, 2012 - (Free Research) In this webcast, Vantage Point Performance’s Michelle Vazzana will reveal how to coach your reps to better performing pipelines. Watch this now and learn three classic errors in pipeline management and how to avoid them, proven best practices for managing a sales pipeline, a foolproof framework for conducting pipeline coaching sessions and more.
How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
How Integrating E-Commerce with ERP Increases Revenue by Exact Software
March 20, 2012 - (Free Research) This case study provides insight into a business products company that needed to find a way to integrate their e-commerce strategy with their existing enterprise resource planning (ERP) system. Learn how they were able to seamlessly manage their order statuses, histories, customer items, and more alongside their ERP software.
The value of mobile and social to CRM by ComputerWeekly.com
March 16, 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.
IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com
January 04, 2012 - (Free Research) This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.
Microsoft Convergence 2012 by ComputerWeekly.com
May 01, 2012 - (Free Research) Nucleus Research assesses Microsoft’s plans to extend and develop the Microsoft Dynamics CRM platform.
ESG: The Benefits of a Hybrid Security Architecture by Blue Coat
November 01, 2011 - (Free Research) Security pros are engaged in a philosophical debate around information security requirements. Should organizations opt for on-premise security gateways or simply offload web threat management to the cloud? Explore the strengths and weaknesses of on-premise and cloud deployments and which organizations need a hybrid solution.
Oracle Sun SPARC Enterprise T5440 Server Architecture by Oracle Corporation
April 01, 2010 - (Free Research) Oracle’s Sun SPARC Enterprise T5440 server provides a combination of freely available and no-cost virtualization technologies, excellent reliability, availability, and serviceability (RAS) ratings, very high performance hardware, and significant data center efficiency gains. Continue reading to learn more.
Private Cloud Computing: Uses, Benefits, and Required Architecture by Dell, Inc. and Intel
March 18, 2011 - (Free Research) Although the majority of computing today falls within the traditional and virtualized models, private clouds will grow to be the largest component in the portfolio over the next three to five years. Read on to learn the benefits that the private cloud model offers, plus learn about Dell’s next generation architecture for the cloud.
TOGAF® and SABSA® Integration by ComputerWeekly.com
October 11, 2011 - (Free Research) This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.
IT as a driver of M&A success by ComputerWeekly.com
March 2012 - (Free Research) IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals.
ReferenceWare by SkillSoft Corporation
ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!
Private Clouds: Efficiency and Agility in the Next Generation Data Center by Dell, Inc. and Intel
March 2011 - (Free Research) Although the majority of computing today falls within the traditional and virtualized models, private clouds will grow to be the largest component in the portfolio over the next three to five years. Read on to learn the benefits that the private cloud model offers, plus learn about Dell’s next generation architecture for the cloud.
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