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Service. Smarter. Thriving in the age of the empowered customer by IBM January 30, 2012 - (Free Research) In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM March 31, 2011 - (Free Research) In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). (ANALYST BRIEF) VIEW ABSTRACT | GO TO

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 04, 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Future of Business Collaboration by Citrix Online Go To Meeting January 16, 2012 - (Free Research) Watch this on-demand webcast to hear James Ware, executive producer of the Future of Work ? Unlimited, talk about the issues and challenges surrounding remote collaboration and offer guidelines for succeeding in a world characterized by mobility, dispersion, technology and relentless change. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Recruitment Technology: Quality Candidates and Quality Process by SAP America, Inc. July 18, 2011 - (Free Research) This analyst brief from the Aberdeen Group explores the recent trend of recruitment automation. Continue reading for access to the value findings and to learn how automation can provide better quality candidates without increasing the time or cost of the hiring process. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

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