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Service. Smarter. Redefining commerce in the age of the customer by IBM
May 01, 2012 - (Free Research) Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Information Governance: Business Imperative or Technology Asset? by Iron Mountain
May 01, 2012 - (Free Research) <p>In our expert research brief, discover why the experts believe the key to successful, effective information governance begins with communication and cooperation between IT and business leaders. Gain insight into key findings from our 2012 information governance survey of 233 IT, compliance and records management professionals.</p>
Run Better Together – SAP and OpenText eBook by SAP America, Inc.
May 23, 2012 - (Free Research) This paper looks at enterprise content management and how you can leverage business information to gain a competitive edge.
Streamline your application portfolio to help cut costs, fund innovation and reduce risk by IBM
September 14, 2011 - (Free Research) This paper outlines the need for an application portfolio management (APM) solution and why a successful venture depends on an accurate picture of the portfolio. Learn why it's vital to understand which business processes your employees rely on and why the proper level of visibility leads to well-informed decisions about retiring or replacing apps.
Why Buy Vs. Build Serena Service Manager by SERENA Software, Inc.
April 04, 2012 - (Free Research) This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Orchestrating Mainframe and Distributed SCCM and Release Management by SERENA Software, Inc.
May 23, 2012 - (Free Research) <p>Read this white paper to find an integrated approach to software change and configuration management. Learn how to effectively balance the need for change v. availability of resources and make rational business decisions without disrupting your audit trail.</p>
Metadata security and preventing leakage of sensitive information by McAfee, Inc.
February 23, 2012 - (Free Research) Metadata often contains hidden sensitive information about documents that can be easily extracted. But many users aren’t aware of these risks and how to ensure the information they release does not carry any hidden, sensitive payload. This e-guide explores metadata security issues and uncovers two ways to reduce the threat they pose.
HP DV Labs Top Cyber Security Risks Report by Hewlett-Packard Limited
May 23, 2012 - (Free Research) Major security breaches on Sony, RSA and increased hactivist activity in 2011 has brought a heighted awareness to the new era of threats. This report highlights some of the biggest risks organizations face today, providing a comprehensive view of the vulnerability threat landscape to help prioritize mitigation strategies.
The Five Phases of Capture: Where do you land in the capture continuum? by IBM
May 22, 2012 - (Free Research) The era of capture is in full stride as organizations are capitalizing on today's innovative capture technologies to reduce costs, eliminate paper-based functions and comply with regulatory requirements. But where do you stand on this capture continuum? This paper, outlining the five phases of capture, can help you decide where you need to be.
Boost Profitability with More Efficient Resource Scheduling by SAP America, Inc.
May 22, 2012 - (Free Research) This white paper discusses key ways to boost your bottom line through service organization. Read on to learn about an all-in-one system that streamlines allocations, optimizes resources, improves customer service and more.
Pink Elephant Webcast: Will Dev and Ops EVER see eye to eye? by SERENA Software, Inc.
May 01, 2012 - (Free Research) <p>Access this informative webcast to uncover an innovative resolution to the age-old development (dev) and operations (ops) divide. Discover an IT service management strategy that integrates dev and ops teams to promote collaboration through a method that is easy-to-use, offers end-to-end visibility, and takes a process-based approach.</p>
The high cost of not upgrading your servers by HP & Intel
May 14, 2012 - (Free Research) This resource demonstrates how a buy-and-hold strategy can add data center costs that many of today’s enterprises simply can’t afford. Read on to learn more about server replacement cycles and the ongoing operational costs of holding on to legacy hardware platforms long past their recommended life-cycle.
5 Conditions for choosing the right converged infrastructure vendor by HP & Intel
December 01, 2011 - (Free Research) Because perceptions of converged infrastructure (CI) often vary in the IT industry, HP and Intel contracted Forrester Consulting to survey IT decision-makers internationally on benefits and barriers to implementation of CI. Learn the results of that survey in this white paper.
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