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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
Online Backup FAQ by i365, A Seagate Company
October 26, 2009 - (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
The Benefits of a Comprehensive Business Continuity Strategy for Increased Opportunity by Dell, Inc.
July 24, 2009 - (Free Research) Business continuity is a comprehensive business solution that outlines the strategies, plans and actions a business must implement to ensure persistent operations. A complete business continuity solution includes strategies for physical location, equipment, and personnel, as well as business and IT systems.
Giving Nurses More Time to Care by LogMeIn, Inc.
September 16, 2009 - (Free Research) The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Virtualization Review: The Desktop as a Service by Citrix
August 20, 2009 - (Free Research) Learn how desktop virtualization greatly eases the pains of desktop management and deployment projects by centralizing all of your desktops, allowing all of your users access from any connected location (WAN, LAN, or home), completely lock down endpoints, and reduce service costs.
Hidden Dangers in the Mobile Worker Jungle by Blue Coat
March 2008 - (Free Research) This white paper, offers a number of scalable solutions that are easy for IT to install and maintain, while providing a reliable, faster, and more secure experience for all of the company's mobile and remote workers.
Demo - Installing Hyper-V Server on Dell PowerEdge R805 by Dell and Microsoft
December 2008 - (Free Research) This video shows the installation of Hyper-V Server on a Dell PowerEdge R805 server through a Dell Remote Access Card (DRAC) using the Virtual CD-ROM and remote console features to facilitate installation remotely.
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